Lucca Onorati
Richmond Hill
Summary
Developed strong customer service and communication skills in high-paced restaurant environment, handling diverse customer needs and resolving conflicts efficiently. Adept in time management and multitasking, ensuring smooth operations and customer satisfaction. Seeking to transition these skills into new field, focusing on delivering high-quality service and fostering positive interactions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender/Server
Motorino North
09.2022 - Current
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Answered customers' questions, recommended items, and recorded order information.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Deli Clerk
Metro Grocery Store
09.2021 - 10.2022
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Accurately weighed and packaged items according to customer specifications, ensuring satisfaction with their purchase.
- Greeted customers at counter to fulfill requests and answer questions.
Education
Ontario College Diploma - Fashion Business
Seneca College of Applied Arts And Technology
North York, Newnham Campus04-2025
High School Diploma -
Cardinal Carter Catholic High School
Aurora, ON06-2023
Skills
- Strong multitasking
- Honest and dependable
- Strong work ethic
- Customer Service Oriented
- Adaptability and flexibility
- Teamwork and collaboration
- Exceptional customer service
- Professional appearance
- Service prioritization
- Point of sale (POS) system operations
Languages
English
Certification
Smart Serve Ontario Certificate November 2023
Timeline
Bartender/Server
Motorino North
09.2022 - Current
Deli Clerk
Metro Grocery Store
09.2021 - 10.2022
Ontario College Diploma - Fashion Business
Seneca College of Applied Arts And Technology
High School Diploma -
Cardinal Carter Catholic High School
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