Lucas L. Watrin

• Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
• Maintained records and logs of work performed and materials and equipment used.
• Resolved issues among team members to keep employees on task.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Updated account information to maintain customer records.
• Responded to customer requests for products, services, and company information.
• Processed customer service orders promptly to increase customer satisfaction.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Computed total costs and profit requirements for customer sales to provide accurate pricing.
• Processed customer orders and inquiries
• Promoted new products and services to existing customers, driving revenue growth and satisfaction.
• Delivered superior customer service to retain existing customers and attract future customers.
• Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
• Increased revenue with strategic upselling of products and services to existing customers.

Carpentry

• Operate farm equipment such as tractors and trucks with extreme care and precision.
• Maintained and repaired fences, buildings and other farm structures as part of groundskeeping duties.
• Used grease guns and oil cans to lubricate and adjust farm vehicles.
• Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
• Maintained grounds by trimming, weeding, and general clean-up.

• Greeted customers and offered assistance with selecting firewood and completing purchases.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Presented professional image consistent with company's brand values.
• Stayed current on company offerings and industry trends.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

• Exhibited high energy and professionalism when dealing with clients and staff.
• Assisted customers with checkout process to foster prompt and smooth transactions.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
• Helped customers take merchandise out of store and loaded items into vehicles.
• Returned unwanted items to correct store locations and restocked shelves.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Collected shopping carts from parking lot daily and cleaned and dried soiled and wet carts.