Lucas Turner
Niagara Falls,ON
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Montana's Cookhouse. Skilled in multitasking and team collaboration, I excel in high-pressure environments, ensuring projects are completed on time and within budget. My detail-oriented approach and commitment to quality have consistently exceeded client expectations.
Overview
1
1
year of professional experience
Work History
Host
Montana's Cookhouse
St. Catharines, ON
11.2021 - 04.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
General Contractor
Comfort Contract
Niagara Falls, ON
06.2021 - 09.2021
- Hired and oversaw subcontractors to meet project needs.
- Established a reputation for delivering high-quality work consistently meeting or exceeding client expectations.
- Managed multiple simultaneous projects, ensuring timely completion without sacrificing quality or exceeding budgets.
- Completed projects on time and within budget through meticulous scheduling and coordination of resources.
Education
Stamford Collegiate
Niagara Falls, ON06.2025
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
- Detail Oriented
- Professional Appearance
- Phone Etiquette
- Food Running
- Table Bussing
Timeline
Host
Montana's Cookhouse
11.2021 - 04.2022
General Contractor
Comfort Contract
06.2021 - 09.2021
Stamford Collegiate