Lucas Tufford

For operations I help out during concerts, events, ect. Putting on wrist bands for concerts, problem solving, providing security, setting up chairs, putting up pipe and drape, helping people to their seats, or answering any of their questions. Most importantly providing good customer service.

For ice crew. I help set up before the hockey games, setting up the concourse for the fans, taking out garbage, drilling the pegs for the nets, setting up communication devices, or cleaning around the rink. Additionally I clean the ice during games, maintain the ice, and provide support for customers.

For conversion. I help take down or set up the stages, and infrastructure from the previous events the arena hosted. This involves putting/ taking down the glass around the boards, laying/ taking apart the flooring over the ice, setting up/ taking down the stage. There is a lot of heavy lifting and problem solving involved, and each time there is often different obstacles to over come. A lot of team work, and communication is needed for conversion to be successful, and I strive to be a leader among my co workers.

For the skate shop. My job is to handout skates, help with any questions being asked, and provide good customer service. When there is a public skate I assure no one is being reckless, and that everyone is safe, and following the rules. If there is an injury I have my first aid level C , and can effectively deal with the situation. I deal with cash and deposit slips, and often have to problem solve dealing with the cash.

• Worked well with teammates and accepted coaching from management team.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Provided excellent customer service by greeting customers and meeting quality expectations.

My friend and I ran our own landscaping company over the last few summers called "Maintenance Fellas.". We worked very hard every day, planting garden beds, removing shrubs, roots, plants, ect. We dug trenches, designed gardens, cleaned up properties, power washed driveways, and mowed lawns/weed whacking. We also built chairs garden beds, and fixed fences. During the past few summers, I have learned a lot about customer service, and how to deal with difficult situations, and people appropriately. I've also learned the importance of reputation, and the importance of being proud of your work, while also ensuring the clients satisfied with the work.

• Removed weeds, hazards, and debris from common pathways to improve usability.
• Installed sod, seeded lawns, or seeded areas for new turf establishment or lawn repair purposes.
• Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
• Developed strong client relationships by addressing concerns or requests promptly and providing excellent customer service throughout projects.
• Handled hedge, bush, and shrub trimming.
• Maintained gardening tools by replacing blades and fluids.
• Applied mulch and other soil amendments to improve plant growth conditions while also controlling weeds and retaining moisture levels.
• Utilized power tools and landscaping machines to maintain outdoor areas.
• Performed planting, watering, mulching, and edging of lawns.
• Installed stonework according to the landscape design plan and client specifications.
• Enhanced curb appeal by maintaining and improving landscape features such as lawns, gardens, and walkways.
• Demonstrated skilled use and maintenance of landscape tools and equipment.
• Contributed to team efficiency by effectively communicating project updates and collaborating on task assignments.
• Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
• Preserved client satisfaction with timely completion of tasks according to specifications outlined in contracts or work orders.
• Edged and mowed lawns, flowerbeds, and landscape features.
• Elevated overall landscape appearance using a variety of hand and power tools for trimming, shaping, and pruning trees, shrubs, and hedges.
• Mowed lawns using self-propelled and riding mowers.
• Improved plant health through proper pruning, fertilizing, and pest control techniques.
• Increased property value by creating inviting outdoor living spaces using a variety of hardscape materials.
• Supported team members in completing tasks efficiently by sharing expertise on plant care, landscape design principles, and best practices for maintaining healthy landscapes.
• Prepared planting beds for new installations with proper soil preparation techniques, including tilling, amending soil composition if needed, grading surfaces level before planting began.

• I Previously worked at the Perks and recreation concession. During that job I dealt with preparing and serving food to customers. Dealing with the till, and handling cash, and also performing cashout after every shift. It was very important to be respectful, and kind to customers, and I often enjoyed having conversations with customers, and connecting with them.
• Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
• Consistently provided friendly service to promote better customer engagement.
• Communicated with customers to prepare food items and drinks, complying with requests and preferences.
• Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
• Worked with team to provide stellar service during busy periods and meet customer demands.
• Handled cash and processed payments, sorting bills, and maintaining records of transactions.
• Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
• Monitored inventory and notified management of deficiencies or shortages.
• Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
• Fostered a welcoming atmosphere through consistent professionalism, courtesy, and attentiveness towards all guests.
• Ensured compliance with health and safety regulations through regular cleaning and sanitization tasks.
• Contributed to event success by efficiently restocking supplies during peak hours or intermissions.
• Demonstrated versatility by performing various roles within the concessions team as needed, such as cashier or food preparer.
• Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
• Responded to customer complaints to help resolve issues.
• Demonstrated knowledge of food safety and sanitation standards for compliance with regulations.
• Streamlined the ordering process for faster transactions and shorter wait times for customers.
• Resolved customer complaints promptly, demonstrating empathy and commitment to their satisfaction.
• Followed advanced COVID-19 safety protocols, keeping customers, and colleagues safe despite pandemic conditions.
• Used cash register to tender change and process cash and credit card payments.
• Maintained high standards of customer service in high-volume, fast-paced operations.