Lucas Rayes
Bradford,Canada
Summary
Highly motivated and detail-oriented individual with extensive experience in customer service. Proven track record as a Senior Representative at St. Thomas Aquinas SS, excelling in leadership, and communication skills. Recognized for exceptional performance in managing bakery operations and delivering high-quality customer experiences. Seeking to leverage my skills and dedication in a dynamic and challenging environment.
Overview
3
3
years of professional experience
Work History
Bakery Shift Manager
Molisana Bakery
02.2022 - 08.2024
- Monitored staff performance, providing feedback and guidance to ensure quality standards were met
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines
- Ensured that beverages were prepared correctly using standardized recipes
- Operated cash register to process payments from customers
- Trained new staff members on operating espresso machines, frothing milk, making specialty drinks and following proper safety procedures
- Assisted in preparing food items for customers
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Trained and mentored new employees to maximize team performance.
School Senior Representative
St Thomas Aquinas SS
09.2023 - 06.2024
- Developed agendas for meetings and events, ensuring timely completion of all tasks
- Acted as a liaison between the student body and school administration, facilitating effective communication and advocating for student interests
- Gathered and presented student feedback on various issues, leading discussions to address and resolve concerns
- Organized and led regular meetings with school administration to collaboratively develop solutions
- Developed and delivered presentations to student groups and school staff, demonstrating strong public speaking
- Dufferin-Peel Catholic District School Board
- Resolved issues through careful research and follow-up with students.
- Identified areas for process improvement within the department which led to increased operational efficiencies.
- Reduced student complaints with proactive problem-solving and prompt issue resolution.
Education
Bachelor of Science - Computer Science
Toronto Metropolitan University
Toronto, ON04.2028
High School Diploma -
St Thomas Aquinas SS
Brampton, ON06.2024
Skills
- Project Oversight
- Cash Handling
- Decision-Making
- Espresso machine operation
- Friendly and outgoing
- Operations Management
Accomplishments
- Honour Roll Student Award
- Highest Grade in Canadian & World Politics Award
- School Council Gradation Award
- Ontario Scholar Award
References
References available upon request.
Timeline
School Senior Representative
St Thomas Aquinas SS
09.2023 - 06.2024
Bakery Shift Manager
Molisana Bakery
02.2022 - 08.2024
High School Diploma -
St Thomas Aquinas SS
Bachelor of Science - Computer Science
Toronto Metropolitan University
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