Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lucas Prudente Macedo

Toronto,ON

Summary

Experienced professional in operations, retail, and administration. Demonstrated expertise in team leadership, workflow optimization, and delivering exceptional customer experiences. Proven track record in managing productivity, inventory, and data accuracy in fast-paced environments. Bilingual in English and Portuguese with strong problem-solving skills and natural leadership abilities.

Overview

8
8
years of professional experience

Work History

Sales Associate / Store Associate

Winners
11.2023 - Current
  • Provided exceptional customer service, addressing inquiries, resolving issues efficiently, and fostering strong client relationships to enhance overall customer experience.
  • Processed an average of 100+ transactions per shift with 99% accuracy, ensuring proper cash handling and financial record maintenance.
  • Organized and maintained inventory data, processing shipments, tracking stock levels, and ensuring precise data entry for efficient store management.
  • Collaborated with team members, assisting in shift scheduling, optimizing workflow, and solving operational challenges to improve efficiency.
  • Managed multiple responsibilities in a fast-paced environment, balancing cashier duties, warehouse organization, and customer service while consistently meeting sales targets.

Delivery Driver

Latte Booth
05.2023 - Current
  • Providing friendly and courteous customer service during deliveries, including greeting customers, confirming order details, and addressing any questions or concerns
  • Paying close attention to detail when checking orders for accuracy, ensuring that all items are accounted for and properly packaged before deliver.
  • Demonstrating physical strength and endurance by safely lifting and carrying packages up to 75 lbs during deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.

Kitchen Assistant/Dishwasher

Flor de Sal Restaurant
01.2023 - 05.2023
  • Assisted chefs in food preparation tasks, resulting in timely meal service.
  • Working collaboratively with kitchen staff and other team members to ensure smooth operations, communicate effectively, and contribute to a positive work environment
  • Cleaned and organized kitchen stations to promote team efficiency.

General Manager

Fazenda Perobas Unidade Quebra-Pe
01.2019 - 12.2022
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Increased agricultural productivity by 20% through strategic planning and operational efficiency improvements.
  • Optimized resource allocation, reducing equipment downtime by 30% and improving overall operational efficiency.
  • Implemented cost-control measures, cutting operational expenses by 15% while maintaining high-quality production standards.
  • Analyzed performance data and KPIs, identifying inefficiencies and improving workflow efficiency by 18%.

Administrative Assistant

Employer RH
10.2016 - 12.2018
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Increased document processing efficiency by 20% by streamlining formatting, editing, and report creation.
  • Ensured 100% compliance with legal requirements by accurately preparing and reviewing contracts, agreements, and legal documents.
  • Improved logistics efficiency by 22%, optimizing production, storage, and transportation to meet market demands.


Education

Graduate Certificate - Global Business Management

Georgian College
Toronto, ON

Bachelor - Business

Universidade Federal de Uberlandia
Uberlandia, MG

Skills

  • Customer Service Excellence
  • Data Entry & Administrative Support
  • Inventory & Logistics Management
  • Communication & Team Collaboration
  • Problem-Solving & Adaptability
  • Time Management & Multitasking
  • Leadership & Training
  • Microsoft Office & Digital Tools
  • Sales & Upselling Techniques
  • Process Optimization & Efficiency Improvement
  • Document & Records Management
  • Warehouse & Stock Management

Languages

English
Full Professional
Portuguese
Native or Bilingual

Timeline

Sales Associate / Store Associate

Winners
11.2023 - Current

Delivery Driver

Latte Booth
05.2023 - Current

Kitchen Assistant/Dishwasher

Flor de Sal Restaurant
01.2023 - 05.2023

General Manager

Fazenda Perobas Unidade Quebra-Pe
01.2019 - 12.2022

Administrative Assistant

Employer RH
10.2016 - 12.2018

Bachelor - Business

Universidade Federal de Uberlandia

Graduate Certificate - Global Business Management

Georgian College

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Lucas Prudente Macedo