Lucas Poussard
Montréal
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
4
4
years of professional experience
Work History
Sales Associate
Roots
02.2025 - Current
- Assisted customers with product selection, ensuring a positive shopping experience.
- Processed transactions efficiently using point-of-sale systems to minimize wait times.
- Maintained visual merchandising standards, enhancing store presentation and customer engagement.
- Trained new staff on sales techniques and operational procedures, improving team efficiency.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Day Camp Counselor
Camp De Jour Notre-Dame
05.2024 - 07.2025
- Organized daily activities and schedules for campers to promote engagement and learning.
- Supervised children's safety during outdoor and indoor activities, ensuring compliance with safety protocols.
- Facilitated daily camp activities, promoting teamwork and engagement among participants.
- Provided support to counselors by managing camper behavior and resolving conflicts effectively.
Sales Associate
Nike
08.2023 - 01.2024
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring stock availability for high-demand items.
- Demonstrated product features, driving customer engagement and satisfaction.
Sales Associate
Swatch
05.2023 - 08.2023
- Assisted customers in selecting products, enhancing overall shopping experience.
- Managed inventory levels, ensuring product availability and organization.
- Cleaning, repairing, and maintenance on watches
- Collaborated with team members to achieve sales targets and improve store performance.
Bakery Clerk
Boulangerie Chez Fred
06.2021 - 09.2021
- Assisted customers with product selections and inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of bakery display cases to ensure optimal presentation.
- Operated baking equipment and tools, ensuring adherence to safety protocols and quality standards.
- Prepared and packaged baked goods, ensuring freshness and compliance with health regulations.
- Operated espresso machines and brewing equipment efficiently.
- Maintained cleanliness and organization of workstations and dining areas.
Education
BBA - Finance
Concordia University
Montreal05-2029
Grade 12 -
Ontario Virtual School
01.2024
High School Diploma -
Collège De Montreal
01.2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Goal oriented
Languages
English
Native or Bilingual
French
Native/ Bilingual
Interests
- Team Sports
- Gym Workouts
- Cooking
- Fashion and Style
Timeline
Sales Associate
Roots
02.2025 - Current
Day Camp Counselor
Camp De Jour Notre-Dame
05.2024 - 07.2025
Sales Associate
Nike
08.2023 - 01.2024
Sales Associate
Swatch
05.2023 - 08.2023
Bakery Clerk
Boulangerie Chez Fred
06.2021 - 09.2021
Grade 12 -
Ontario Virtual School
BBA - Finance
Concordia University
High School Diploma -
Collège De Montreal