Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
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Lucas Paddle

Duncan

Summary

Dynamic retail professional with extensive experience at Real Canadian Superstore, excelling in customer service and problem-solving. Proven track record in achieving financial goals and maintaining shrink. Skilled in merchandising and fostering employee engagement, resulting in enhanced customer satisfaction and repeat business. Strong baking expertise complements a commitment to high-quality service delivery.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Real Canadian Superstore
11.2023 - Current

overseeing a 1.6 million dollar a week store with 250 colleagues from scheduling, customer complaints, PI accuracy, achieving company goals , policy's , receiving , working with vendors , merchandising. shrink and overseeing the store when the store manager is away

PC Express Manager

Real Canadian Superstore
07.2023 - 10.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Bakery Manager

Real Canadian Superstore
10.2017 - 10.2023
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.

Baker

Thrifty Foods
03.2011 - 03.2017
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.

Bakery Clerk

Country Grocer
03.2004 - 03.2011
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.

Education

No Degree - Business Administration

Sprott Shaw College
Victoria, BC
08-2015

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Achieving company financial goals
  • Maintaining shrink
  • baking
  • Receiving
  • Merchandising

Accomplishments

  • Certificate in Business Administration
  • Volunteered in the Community at Cowichan Neighborhood House
  • Played organized hockey , and lacrosse throughout my youth
  • First Aid Level 2 ticket holder
  • completed Violence , and harassment in the work place training
  • high stacker and power lift certified

Certification

  • Business administration
  • First aid level 2
  • high stacker , and powerlift certificate
  • Violance and harassment in the work place certificate
  • First aid certificate


Interests

  • Hockey
  • cooking
  • Baking
  • reading
  • the outdoors

Timeline

Assistant Store Manager

Real Canadian Superstore
11.2023 - Current

PC Express Manager

Real Canadian Superstore
07.2023 - 10.2023

Bakery Manager

Real Canadian Superstore
10.2017 - 10.2023

Baker

Thrifty Foods
03.2011 - 03.2017

Bakery Clerk

Country Grocer
03.2004 - 03.2011
  • Business administration
  • First aid level 2
  • high stacker , and powerlift certificate
  • Violance and harassment in the work place certificate
  • First aid certificate


No Degree - Business Administration

Sprott Shaw College
Lucas Paddle