Summary
Overview
Work History
Education
Skills
Timeline
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Lucas Matos

Toronto,ON

Summary

Analytical Cashier Supervisor with expertise and experience developing effective methods of service delivery. Accountability for front end oversight and maintaining quality standards while improving customer experience. Possesses good public relations and communication skills. Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records, and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches. Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

Overview

3
3
years of professional experience

Work History

Cashier Supervisor

Shoppers Drug Mart
Toronto, Ontario
02.2024 - Current
  • Conducted regular audits of register tills to ensure accurate balances were maintained at all times.
  • Coordinated with vendors to ensure timely delivery of merchandise and supplies.
  • Resolved customer complaints quickly and professionally, communicating with customers via email or phone as needed.
  • Monitored shift-level performance, providing coaching and guidance to staff on proper cash handling procedures.
  • Processed exchanges and returns by inputting in company database.
  • Scheduled staff shifts to ensure adequate coverage during peak hours.
  • Built and maintained working relationships with peers and upper management.
  • Increased likelihood of repeat business by building friendly relationships with customers.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Trained, managed and motivated employees to promote professional skill development.
  • Processed refunds and exchanges promptly according to established policies.
  • Supported front-end procedures to keep items well-stocked to prevent shrinkage.
  • Verified customer age requirement for alcohol or tobacco purchases.

Barista/Food Server

Seara Bakery
Toronto, Ontario
01.2023 - 02.2024
  • Sliced fruits, vegetables and meats for use in food service.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Managed cash register and processed transactions with accuracy and integrity.
  • Prepared and served hot or cold beverages.
  • Recommended pastries and sandwiches to pair with customers' beverages.
  • Demonstrated techniques on using multiple beverage machines with new team members.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Maintained calm demeanor during high-volume periods and special events.
  • Supported highest standards of conduct and service to support company reputation.
  • Collected payments and provided accurate change.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Operated cash registers to process customer payments.

Server

Rodeo Brazilian Steak House
Toronto, Ontario
11.2021 - 10.2022
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Stocked service areas with supplies during slow periods.
  • Prepared drinks according to standard recipes.
  • Greeted guests and provided menus.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

Education

sales and marketing - Sales And Marketing

Ilac International College
Toronto, ON
03-2025

Skills

  • Customer service
  • Sales techniques
  • Market research
  • Relationship building
  • Inventory management
  • Team leadership
  • Policy enforcement
  • Merchandising support
  • Sales promotion
  • Data analysis
  • Communication skills
  • Conflict resolution
  • Sales target achievement
  • Employee scheduling

Timeline

Cashier Supervisor

Shoppers Drug Mart
02.2024 - Current

Barista/Food Server

Seara Bakery
01.2023 - 02.2024

Server

Rodeo Brazilian Steak House
11.2021 - 10.2022

sales and marketing - Sales And Marketing

Ilac International College

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Lucas Matos