Lucas Marra
Oakville
Summary
Customer-focused with a strong background in customer service, account management, and design. Skilled in problem-solving, communication, and process optimization to enhance customer satisfaction and retention. Additionally proficient in digital content creation, graphic design, and 3D modeling, utilizing industry-standard software. Seeking a role where I can apply my customer service expertise while leveraging my creative skills in storytelling, visual design, and multimedia production.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
FCT Canada
03.2024 - Current
- Provided top-tier customer service by handling inquiries, resolving issues efficiently, and ensuring a seamless client experience
- Built strong client relationships by demonstrating professionalism, empathy, and proactive problem-solving
- Managed and updated customer accounts using CRM tools, ensuring accurate documentation and streamlined processes
- Analyzed customer feedback to identify areas for service improvement and enhance satisfaction levels
Customer Engagement & Team Lead (Co-op)
Oakville Festival of Film and Art (OFFA)
06.2022 - 08.2022
- Spearheaded a proposal to merge in-person and digital festival experiences, improving audience engagement
- Led a small team in coordinating customer engagement initiatives and event promotions
- Assisted in customer communication strategies, including email and social media outreach
Inside Sales & Account Support (Co-op)
Canadian Curtis Refrigeration
01.2021 - 05.2021
- Supported the sales and customer service team by preparing quotes, handling inquiries, and managing client accounts
- Assisted in resolving customer concerns by providing product recommendations and order updates
- Maintained customer records, ensuring accurate documentation for sales and service teams
Education
Honours Bachelor of Game Design - Narrative Design, Digital Art, 3D Modeling, Communication Strategy
Sheridan College
Oakville, ON06-2023
Ontario Secondary School Diploma (OSSD) -
Holy Trinity Catholic Secondary School
Oakville, ON06-2018
Skills
- Customer Service
- Account Management
- Client Relationship Management
- Narrative Design
- 2D Digital Asset Creation
- 3D Digital Asset Creation
- Graphic Editing
- Data Management
- Team Leadership
- Collaboration
- Process Improvement
- Efficiency
- Proficiency in office productivity software
Projects And Creative Experience
Narrative Design & Visual Storytelling, Life of Passion Fashion | 2020-2021
- Developed engaging content and interactive storytelling elements for a digital fashion game.,
- Designed character dialogue trees and immersive narratives to enhance user engagement.
- Managed team schedules and facilitated collaboration to meet project milestones
Game Art & Digital Media, AtomicWare & Spellcasting For Dummies | 2021-2023
- Created high-quality 2D visual assets and UI elements for game projects
- Designed and optimized 3D models and textures using Blender
- Assisted in refining internal processes to improve project efficiency and documentation
Additional Information
Passionate about delivering outstanding customer service and building long-term client relationships., Experienced in collaborative and creative team environments, excelling in leadership and support roles., Open to opportunities in customer service, account management, and creative roles in digital media and narrative design.
Timeline
Customer Service Specialist
FCT Canada
03.2024 - Current
Customer Engagement & Team Lead (Co-op)
Oakville Festival of Film and Art (OFFA)
06.2022 - 08.2022
Inside Sales & Account Support (Co-op)
Canadian Curtis Refrigeration
01.2021 - 05.2021
Honours Bachelor of Game Design - Narrative Design, Digital Art, 3D Modeling, Communication Strategy
Sheridan College
Ontario Secondary School Diploma (OSSD) -
Holy Trinity Catholic Secondary School
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