Lucas Galbraith
Camarillo
Summary
Dynamic Golf Experience Coordinator with proven skills in event coordination, customer engagement, and complaint resolution, enhancing member experiences And on Course satisfaction.
Overview
5
5
years of professional experience
Work History
Golf Experience Coordinator
The Spanish Hills Club
Camarillo
08.2021 - Current
- Prepare golf carts for use by members.
- Run a bag drop-off for members and guests.
- Reach out to the member via email or cell to see if they have any special requests.
- Assist in coordinating member events and activities to enhance club engagement.
- Resolved customer complaints in a timely manner while upholding company standards.
- Assisted with communication between staff and members to ensure satisfaction.
Sales Associate
Big 5 Sporting Goods
Camarillo
08.2020 - 08.2021
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained organized displays and ensured merchandise was well-stocked and appealing.
- Handled customer inquiries and resolved issues with professionalism and efficiency.
- Trained new sales associates on store policies, procedures, and customer service standards.
- Participated in promotional events to boost product visibility and engagement in-store.
- Helped customers find specific products, answered questions, and offered product advice.
Education
High School Diploma -
Vista Real Charter Highschool
Camarillo, CA06-2021
Skills
- Event coordination and planning
- Customer engagement and service
- Membership and relationship management
- Complaint resolution and feedback
- Communication tools and strategies
- Retail merchandising and sales
- Time management and organization
- Product knowledge and expertise
- Team collaboration and oversight
- Problem solving and critical thinking
- Effective communication skills
- Multitasking and prioritization
- Workflow management
Affiliations
- Golfing
- hiking
- Outdoors
- Traveling
Accomplishments
- 2* employee of the month
- Got promoted to more of supervisor role
Languages
English
Professional
References
References available upon request.
Timeline
Golf Experience Coordinator
The Spanish Hills Club
08.2021 - Current
Sales Associate
Big 5 Sporting Goods
08.2020 - 08.2021
High School Diploma -
Vista Real Charter Highschool