Summary
Overview
Work History
Education
Skills
Timeline
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Lucas Frolov

Airdrie,AB

Summary

Proven leader and efficient time manager, excelled as a Crew Trainer at McDonald's Restaurant, enhancing team performance and customer satisfaction. Expert in resolving operational issues and adept at fostering a collaborative work environment. Demonstrates strong verbal communication and multitasking abilities, ensuring high-quality service in fast-paced settings.

Overview

3
3
years of professional experience

Work History

Crew Trainer

McDonald's Restaurant
02.2022 - Current
  • Greeted customers with smile and provided friendly service while professionally handling every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.


Education

Bert Church Highschool
Airdire, AB
06.2025

Skills

  • Efficient in managing time and prioritizing tasks to handle busy periods and high-volume customer service
  • Adept at resolving customer complaints and operational issues quickly, maintaining high levels of customer satisfaction
  • Skilled in working collaboratively with team members to achieve common goals and maintain a positive work environment
  • Capable of performing multiple tasks simultaneously, including order preparation, inventory management, and maintaining a clean work area
  • Ability to deliver exceptional service in a fast-paced environment, addressing customer needs with professionalism and efficiency
  • Strong verbal and interpersonal skills, able to effectively interact with team members and customers from diverse backgrounds

Timeline

Crew Trainer

McDonald's Restaurant
02.2022 - Current

Bert Church Highschool

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Lucas Frolov