LUCAS FARINHA
Bowmanville
Summary
Dependable hard-working professional with strong background in customer service, customer inquiry, and conflict resolution. Focused on delivering exceptional customer service and encouraging repeat business. Consistently goes beyond requirements to satisfy customers and improve business operations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Distribution Delivery Driver
Sleep Country
05.2023 - Current
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
- Practiced efficient business methods by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Operated 5-ton truck for deliveries with daily inspection and maintenance.
Lawn Care Technician
TRUGREEN LAWN CARE
05.2022 - 09.2022
- Provided expert lawn care, mulching, aerating and seeding around walks, walls and flower beds.
- Diagnosed lawn and garden issues and recommended targeted solutions to customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Completed timesheets and project reports on time to maintain client files for future reference.
- Submitted detailed reports on mileage, repairs, maintenance, material use, and other necessary expenditures during daily shifts.
Customer Service Representative
DRIAS INTERNATIONAL
03.2022 - 05.2022
- Evaluated customer information using SalesForce to explore issues, develop potential solutions and maintain high-quality service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed over 50 calls per day with a positive attitude, efficiency, and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
Delivery Courier
SKIP THE DISHES
12.2018 - Current
- Transport goods from restaurants to customers
- Communicate effectively with restaurant staff and customers
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Tracked delivery information, mileage and fuel use while on shift.
Delivery Courier
UBER EATS
04.2020 - Current
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Drove safely at all times to avoid accidents and harm.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Delivery Courier
KFC
05.2020 - 04.2022
- Followed company policies and procedures during shift.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Greeted recipients, delivered packages, and parcels and acquired proper payment for all deliveries.
- Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
- Completed rush deliveries on tight timetables to satisfy customer needs.
COVID Screener
MUNICIPALITY OF DURHAM REGION (Altis Recruitment)
01.2022 - 03.2022
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Line Cook
BOBBY C’S DOCKSIDE GRILL
04.2018 - 08.2018
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items such as meats, poultry and fish for frying purposes.
Counter Person/ Baker/ Drive-Thru Attendant
TIM HORTONS
01.2015 - 01.2018
- Assemble and prepare food and food orders.
- Serve customers at counters or drive-thru windows.
- Processed checks, cash and credit purchases or refunds.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Managed multiple tasks in high-volume environment.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Counter Person/ Cashier
EAST SIDE MARIOS PRONTO
04.2014 - 01.2015
- Assemble and prepare food and food orders.
- Serve customers at counters or drive-thru windows
- Receive payment for food items purchased
- General housekeeping duties
- Processed checks, cash and credit purchases or refunds.
- Managed multiple tasks in high-volume environment.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Inventory Associate
HOME OUTFITTERS
01.2014 - 01.2015
- Completed all inventory procedures.
- Re-stocked shelves, and retail displays.
- Unloaded shipment trucks.
- Installed shelving units and pods
- Maintained inventory count, tracked usage and documented variances.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Volunteered 2011 & 2012].
Education
Bachelor of Arts (Honours) - Forensic Psychology
Ontario Tech University
Oshawa, ON12.2023
General Arts & Science Diploma - General Arts And Science
Durham College, Ontario Tech University
Oshawa, ON2019
High School Diploma -
St. Stephens Secondary School
Bowmanville, ON2015
Skills
- Dependable and Responsible
- Critical Thinking
- Organization and Time Management
- Excellent Communication
- Problem-Solving
- Interpersonal Communication
- Conflict Resolution
- Teamwork and Collaboration
- Multitasking Abilities
- Data Entry
- Business Processes and Procedures
- Safety Procedures
Certification
Valid Ontario G license 2018-PRESENT
Red Cross Emergency First Aid & CPR Certificate 2021
Timeline
Distribution Delivery Driver
Sleep Country
05.2023 - Current
Lawn Care Technician
TRUGREEN LAWN CARE
05.2022 - 09.2022
Customer Service Representative
DRIAS INTERNATIONAL
03.2022 - 05.2022
COVID Screener
MUNICIPALITY OF DURHAM REGION (Altis Recruitment)
01.2022 - 03.2022
Delivery Courier
KFC
05.2020 - 04.2022
Delivery Courier
UBER EATS
04.2020 - Current
Delivery Courier
SKIP THE DISHES
12.2018 - Current
Line Cook
BOBBY C’S DOCKSIDE GRILL
04.2018 - 08.2018
Counter Person/ Baker/ Drive-Thru Attendant
TIM HORTONS
01.2015 - 01.2018
Counter Person/ Cashier
EAST SIDE MARIOS PRONTO
04.2014 - 01.2015
Inventory Associate
HOME OUTFITTERS
01.2014 - 01.2015
Bachelor of Arts (Honours) - Forensic Psychology
Ontario Tech University
General Arts & Science Diploma - General Arts And Science
Durham College, Ontario Tech University
High School Diploma -
St. Stephens Secondary School
Valid Ontario G license 2018-PRESENT
Red Cross Emergency First Aid & CPR Certificate 2021
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