Lucas Didomenico
Oakville,ON
Summary
Motivated Humber graduate with multiple years in the investigations field focused on taking my career to the next level. Consistent in meeting demands of an employer and completing tasks assigned. Demonstrates superb judgment and excels in high-stress situations. Excellent time management and problem solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Loss Prevention Store Investigator
TJX Canada
GTA
11.2022 - Current
- Conduct covert surveillance of shoppers utilizing CCTV systems and physical surveillance.
- Work in a team environement, communicating with multiple colleagues during investigations to execute best possible outcome.
- Apprehend offenders safely after offences have been committed and facilitate their criminal prosecution.
- Write detailed incident statements and gather evidence following investigations.
Loss Prevention Customer Service Agent
TJX Canada
09.2021 - 11.2022
- Patrol retail stores in a security uniform, deterring theft and fraud incidents.
- Greet all customers upon entry to the store.
- Provide exceptional customer service to shoppers.
- Work with store teams, finding solutions to reduce company losses in store operations.
Meat Cutter
Sobeys
03.2018 - 09.2021
- Provide exceptional customers service, meeting the demands of customers and fulfilling orders.
- Adhere to safety and cleanliness standards and maintained equipment.
- Verified proper inventory levels, product quality, and freshness to prevent sale of spoiled products.
- Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
Cash Office Supervisor
Sobeys
08.2015 - 03.2018
- Counted, balanced, and deposited cash from tills every evening.
- Trained new employees in policies and procedures.
- Supervised more than 10 cashiers and associates to maximize performance, efficiency and service levels.
- Greeted customers promptly and responded to questions.
Education
Diploma - Protection, Security, And Investigation
Humber College
Toronto, ON05.2021
High School Diploma -
Thomas Merton Centre For Continuing Education
Oakville, ON06.2018
Skills
- Strong knowledge of important security-related legislation such as the Trespass to Property Act, Personal Information Protection and Electronic Documents Act, Criminal Code of Canada, and the Charter of Rights and Freedoms
- Ability to work in high stress environments while maintaining keen decision making
- Strong verbal and written skills, detailed report writing utilizing security related terminology
- Ability to work in a team setting, providing clear communication in fast paced environments
- Experience safely apprehending offenders and applying handcuffs
Certification
- Emergency First Aid & CPR/AED Level C
- Security Guard License
- G-Class Drivers License
- Use of Force and Handcuff Training Certificate
Timeline
Loss Prevention Store Investigator
TJX Canada
11.2022 - Current
Loss Prevention Customer Service Agent
TJX Canada
09.2021 - 11.2022
Meat Cutter
Sobeys
03.2018 - 09.2021
Cash Office Supervisor
Sobeys
08.2015 - 03.2018
Diploma - Protection, Security, And Investigation
Humber College
High School Diploma -
Thomas Merton Centre For Continuing Education
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