Lucas Car
Georgetown,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Compliance Administrator
Royal Bank of Canada
03.2021 - 01.2024
- Created and ran training programs for our traders to keep them up to date on all certifications needed to keep them in compliance with Canadian and US standards
- Responsible for the management and maintenance of executive's calendars, scheduling meetings and handling phone calls
- Tracked and processed expenses for two vice presidents and their direct reports
Career Launch Associate
Royal Bank of Canada
03.2020 - 03.2021
- Digitized hundreds of Master Client Agreements during the COVID pandemic to streamline the services required by our clients
- Provided support to clients by processing mortgage deferrals/skips
- Advised clients on procedure and assisted in open Visa and Mastercard disputes through phone and email
Maintenance Worker
Lowville Golf Course
08.2019 - 11.2019
- Accomplished daily tasks of creating new holes placements and maintaining tee boxes
- Responsible for maintaining golf carts and maintenance vehicles keeping them gassed and cleaned
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
Business Operations Account Coordinator - Summer Intern
International Financial Data Services
05.2018 - 08.2018
- Completed hundreds of client transactions using analytical skills by analyzing and verifying required documents then transferring funds from one consumer account to another
- Maintained and corrected thousands of consumer accounts to provide accurate recording and correct addresses
- Created hundreds of new consumer accounts after verifying information and then recording it accurately in system
Manager
Lotus Paint
10.2014 - 04.2018
- Managed and trained employees using leadership skills by teaching them about the inner workings of the store and how to accomplish each task
- Increased profit by using interpersonal skills to create relationships with clients which increased repeat business
- Improved employee morale using decision making skills by scheduling employees based on availability and total hours worked
Education
BBA -
Goodman School of Business
St. Catharines, Ontario10.2019
Skills
- Analytical thinking
- Accountable
- Flexible and adaptable
- Attention to detail
- Team player
- Hard working
- Problem solver
- Landscaping maintenance
- Highly motivated
- Time management
Certification
- Emergency First Aid and CPR
- WHMIS
Timeline
Compliance Administrator
Royal Bank of Canada
03.2021 - 01.2024
Career Launch Associate
Royal Bank of Canada
03.2020 - 03.2021
Maintenance Worker
Lowville Golf Course
08.2019 - 11.2019
Business Operations Account Coordinator - Summer Intern
International Financial Data Services
05.2018 - 08.2018
Manager
Lotus Paint
10.2014 - 04.2018
BBA -
Goodman School of Business
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