Lucas Bergman
London,Canada
Summary
My role as Director of Litigation Support centers on managing complex technical aspects of legal cases, where I excel in overseeing e-discovery processes and ensuring the integrity of our firm's databases. My proven track record in E-Discovery and project management gives me a strong understanding in building and maintaining successful client to vendor relationships. As well as the ability to communicate effectively and manage client on-boarding, fostering seamless transitions and robust support structures.
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Litigation Support Director
Relman Colfax PLLC
05.2022 - Current
- As the Litigation Support Director, I oversee our core strategies, product roadmap, ops, vendor relations, and review
- With a proven track record in E-Discovery and project management this gives me a strong understanding in building and maintaining successful client to vendor relationships
- As well as the ability to communicate effectively and manage client on-boarding, fostering seamless transitions and robust support structures
- Responsible for the design, implementation, and maintenance of firms databases
- This includes creating and optimizing database structures, ensuring data security, and overseeing data backups
- Collaborating with IT teams to troubleshoot issues, implement updates, and ensure database performance
- Utilize AI tools and SQL to implement a smoother review process
- I spearhead innovative approaches to resource allocation and strategic planning
- Supervise support staff & attorneys, handle budgeting for litigation support services, and contribute to strategic decisions related to case management and success of production processes
- Fronted the Data Migration Project of moving 15TB of Data from our on prem system to the cloud solo
Client Services/eDiscovery Concierge
iCONECT E-Discovery
01.2020 - 05.2022
- Responsible for database creation, management (creating review layouts and assisting with searches) and troubleshooting, data import and export, eDiscovery data manipulation/conversion, imaging, electronic document production, and case workflow project management
- Assist in the onboarding of new clients, by creating and managing 40+ live databases within the EDRM guidelines expected, provided training sessions to service staff, attorneys and external users teaching them to navigate and use software programs
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Fiber Network Operations
Execulink Telecom
02.2019 - 01.2020
- Terminated, cured, polished, or tested single and multimode fiber connections
- Spliced fibers using fusion splicing or other techniques
- Used Optical Time-Domain Reflectometer (OTDR) to locate faults and measures distances of cables
- Recorded and analyzed test results for daily work reports
- Troubleshot customer service connection issues via phone or on site
Tier 2 Technical Support Specialist
Execulink Telecom
01.2016 - 02.2019
- Prior to my promotion to [Fiber Network Operations], I was a Tier 2 support Engineer
- Maintained Client relations for Business partners networks and ASTRA phone systems
Education
Advertising Creative Strategies Diploma -
Mohawk College
Hamilton, ONT01-2016
Skills
- ESI Compliance
- Case Notebook Fundamentals
- Negotiation
- CEDS Google Apps
- Contract management
- Team collaboration
- Technical project planning
- Project budget allocation
- System architecture
- Machine learning integration
Accomplishments
- Documented and resolved System Crash which led to Full automating Storage redundancy and backups.
Certification
- E-Discovery Industry Pro Certificate
- ACEDS Certified Discovery Manager (Pending Exam May 2025)
- ICONECT Xera Certified Administrator
- Relativity Certified Administrator 2023 (Re-certifying 2025)
Languages
English
Native or Bilingual
Timeline
Litigation Support Director
Relman Colfax PLLC
05.2022 - Current
Client Services/eDiscovery Concierge
iCONECT E-Discovery
01.2020 - 05.2022
Fiber Network Operations
Execulink Telecom
02.2019 - 01.2020
Tier 2 Technical Support Specialist
Execulink Telecom
01.2016 - 02.2019
Advertising Creative Strategies Diploma -
Mohawk College
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