Luca Tullo
Newmarket,Canada
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Eager to apply service and sales proficiencies. A helpful and cooperative individual with over 5 years of experience in helping cultivate strong relationships with customers to maintain secure and ongoing connections. Adept at conferring with customers to resolve issues and recommending, developing and implementing changes to existing and proposed states of affairs. Proficient in computers, Microsoft Excel, Microsoft teams, & Google Workspace.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
11.2023 - Current
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Enhanced departmental organization through diligent management of supply inventory levels.
- Proficiently became competent in both using and navigating all Starbucks online systems to access and regularly remain updated on important information crucial to smooth operations.
Server/ Bartender
Vivo Pizza + Pasta
06.2022 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Department Manager
Terra Greenhouses
06.2021 - 08.2023
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
Education
High School Diploma -
Alexander MacKenzie High School
Richmond Hill, ON06.2019
Skills
- Cash handling expertise
- Customer-Oriented
- Inventory Management
- Strategic Planning
- Team Collaboration and Leadership
- Issue Resolution
- Account Management
- Customer Service
- Computer Skills
Languages
English
Native or Bilingual
Italian
Professional Working
Timeline
Shift Supervisor
Starbucks
11.2023 - Current
Server/ Bartender
Vivo Pizza + Pasta
06.2022 - 11.2023
Department Manager
Terra Greenhouses
06.2021 - 08.2023
High School Diploma -
Alexander MacKenzie High School
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