LUCA MARINELLI
Ottawa,Canada
Summary
Experienced IT technician with a strong background in providing technical support in help desk environments. Skilled in troubleshooting and resolving hardware issues, as well as installing and configuring new assets to ensure seamless business operations. Adaptable to rapidly changing work situations and adept at addressing the diverse needs of employees. Consistently contributes to the success of technical operations and technological procedures, delivering consistent benefits to the organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Civilian Instructor
75 Barrhaven Squadron
09.2023 - Current
- Company Overview: Air Cadets (https://75aircadets.ca/)
- Air Cadets (https://75aircadets.ca/)
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Maintained personnel records and updated internal databases to support document management.
- Updated squadron's website with information regarding events and activities.
- Handled the distribution of uniforms for over 300 cadets.
IT Technician
Canada Border Service Agency
09.2022 - 10.2024
- Company Overview: Technical Commercial Client Unit (https://www.cbsa-asfc.gc.ca/eservices/services-eng.html)
- Technical Commercial Client Unit (https://www.cbsa-asfc.gc.ca/eservices/services-eng.html)
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices. Assign over 2000 devices (DELL and HP tablets, laptops, monitors with values of $600-2000) from tickets requesting up to 20 or more devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Receive devices and configure the BIOS settings to install special GOV software
- Installed, configured systems according to prescribed software and hardware frameworks.
- Prepare orders for laptops, tablets, monitors, keyboards, mice, and docking stations to be sent out. Packed the devices and scheduled a delivery date.
- Assign workstation names and sight locations to the devices, then update tracking software.
- Updated the device information in BMC Remedy User.
- Diagnosed and troubleshot hardware, software and network issues.
- Proved successful working within tight deadlines and a fast-paced environment.
Video Editor
Department of Women and Gender Equality
10.2021 - 09.2022
- Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.
- Combined text, video and other composited elements onscreen to create logical, coherent layouts.
- Created titles, captions, graphics and templates in After Effects to give edits additional visual flare.
- Organized and worked with raw footage from multiple cameras and sources.
- Edited together video, audio still imagery and motion graphics for creative and informational multimedia projects.
- Utilized various editing software programs to assemble, edit and process digital video.
- Understood director's artistic vision and maintained alignment with vision throughout editing process.
- Organized assets by collecting data from camera media, transcoding video, and audio files and managing file backup to digital asset management system.
Video Production Intern
Extremeline Productions
09.2021 - 11.2021
- Company Overview: Video Production (https://extremelineproductions.com/)
- Video Production (https://extremelineproductions.com/)
- Assessed captured video to guarantee digital integrity.
- Acquired footage and video from outside sources for editing and incorporation for broadcasts.
- Edited highlight packages and segments for broadcasts.
- Maintained and organized digital video files within folders.
- Reviewed passed footage to create a montage to show clients for potential hiring.
Education
College Diploma - Interactive Media Design
Algonquin College
Ottawa04-2021
High School Diploma -
St. Francis Xavier High School
Ottawa, ON06-2018
Skills
- Advanced Microsoft Office Skills
- Baseboard Management Controller (BMC) Remedy User Tracking
- Expertise in Microsoft Deployment Toolkit (MDT)
- Computer System Investigation (CSI)
- IT Helpdesk Assistance
- Proficient in Task Management
- Communication Skills
Accomplishments
November 2019 - Represented for Youth across Canada for Remembrance Day Ceremony at the Beechwood Cemetery
October 2018 - Received the First Virtual Poppy from the Governor General Julie Payette
June 2018 - First Place Provincial Drill Competition
May 2018 - Montgomery Award Most Proficient Cadet
May 2014 - Top Cadet in Level 4
Languages
English
Certification
July 2023 - Certified Forklift Operator
July 2017 - Drill and Ceremonial Instructor
July 2014 - Advance Aviation
Timeline
Civilian Instructor
75 Barrhaven Squadron
09.2023 - Current
IT Technician
Canada Border Service Agency
09.2022 - 10.2024
Video Editor
Department of Women and Gender Equality
10.2021 - 09.2022
Video Production Intern
Extremeline Productions
09.2021 - 11.2021
College Diploma - Interactive Media Design
Algonquin College
High School Diploma -
St. Francis Xavier High School
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