Luca Locilento
Woodbridge,ON
Summary
Personal Banker with over 5 years of extensive experience in client relationship management, financial planning, and team management. Proven track record at TD Canada Trust, enhancing customer satisfaction through tailored banking solutions and innovative problem-solving. Skilled in leading teams to achieve superior results in customer service and financial management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Banker
TD Canada Trust
Woodbridge, ON
12.2023 - Current
- Managed and fulfilled client mortgage and investment requirements
- Built strong relationships with clients to understand their financial needs
- Worked collaboratively with the branch team
- Solved complex financial problems to meet client needs
- Boosted customer satisfaction through personalized banking solutions
- Open and closed branch as a delegated senior manager
Manager of Customer Experience
TD Canada Trust
Woodbridge, ON
06.2023 - 12.2023
- Steered teller team at TD Canada Trust
- Enhanced customer experience
- Implemented innovative coaching methods
- Resolved customer service issues
- Boosted team performance
- Open and close branch as a delegated senior manager
Personal Banking Associate
TD Canada Trust
Woodbridge, ON
06.2019 - 06.2022
- Managed client banking needs
- Established and maintained both chequing and saving accounts
- Collaborated with clients to identify optimal financial solutions
- Ensured seamless account opening process
- Surpassed all goals in regards to units and behaviors
Bank Teller
TD Canada Trust
Woodbridge
09.2018 - 06.2019
- Help clients with every day banking needs
- Efficiently processed over 50 transactions daily, enhancing customer satisfaction
- Meticulously adhered to banking regulations, ensuring compliance and operational excellence
Education
Diploma in Business Management - Business Management
Humber College
Woodbridge, ON05-2018
Skills
- Banking Policies and Procedures
- Opportunity Identification
- Issues Resolution
- Customer Service
- Relationship Building
- Regulatory Compliance
- Transaction Processing
- Account Maintenance
- Banking
- Customer Satisfaction
- Positive Attitude
- Teller Support
- Banking regulations
- Client Relationship Management
- Professional Appearance
- Relationship building and management
Certification
- Investment Funds in Canada (IFIC)
Affiliations
- TD Canada Trust CN Tower Climb - 2020
- TD Canda Trust Winter Festival - 2023
Timeline
Personal Banker
TD Canada Trust
12.2023 - Current
Manager of Customer Experience
TD Canada Trust
06.2023 - 12.2023
Personal Banking Associate
TD Canada Trust
06.2019 - 06.2022
Bank Teller
TD Canada Trust
09.2018 - 06.2019
Diploma in Business Management - Business Management
Humber College
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