Brenda Comeau
Kapuskasing,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
21
21
years of professional experience
Work History
Manager's Assistant
RDS Market
Kapuskasing, ON, ON
04.2022 - 07.2023
- Coordinated special projects such as company events, workshops or team-building exercises.
- Taking care of all the kiosk, selling their items and doing the paperwork
- Maintained confidential records such as personnel files, contracts and customer accounts.
Assistant Customer Service Manager
A Little Bit of Everything
Kapuskasing, ON
01.2012 - 04.2014
- Assisted customers with inquiries, complaints and feedback.
- Monitored customer service performance against established standards.
- Trained new employees on company policies, procedures and practices related to customer service roles.
- Responded to phone customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Evaluated and authenticated returns, exchanges and voids.
Early Childcare Assistant
Kiddies Korner Day Care
Kapuskasing, ON
04.2002 - 10.2004
- Assisted in the daily operations of a childcare center, including greeting families and children.
- Supervised children during indoor and outdoor playtime, ensuring their safety at all times.
- Organized art projects, games, reading activities and other stimulating educational experiences for the children.
Education
Cite Des Jeunes
Kapuskasing, ONSkills
- Customer Engagement
- Sales proficiency
- Cash Handling
- Customer Relations
- Conflict Resolution
- Expertise in sales
Timeline
Manager's Assistant
RDS Market
04.2022 - 07.2023
Assistant Customer Service Manager
A Little Bit of Everything
01.2012 - 04.2014
Early Childcare Assistant
Kiddies Korner Day Care
04.2002 - 10.2004
Cite Des Jeunes