Luc Gallant
Laval,QC
Summary
Dynamic Procurement and Contracts Manager at Hapag-Lloyd with expertise in contract negotiation and vendor management. Proven track record in enhancing purchasing strategies and fostering client relationships, resulting in significant cost savings. Adept at training teams and utilizing critical thinking to drive operational excellence and achieve organizational goals.
Overview
10
10
years of professional experience
Work History
Procurement and Contracts Manager
Hapag-Lloyd
Montreal, Qc
01.2025 - Current
- Managed vendor relationships to ensure compliance with contractual obligations and quality standards.
- Analyzed market trends to identify cost-saving opportunities and improve purchasing strategies.
- Trained team members on procurement best practices and supply chain management principles.
- Created reports on procurement activities to facilitate informed decision-making by management.
- Identified potential vendors and evaluated them according to price, quality, selection, service, support, availability, reliability and sustainability.
- Built long-term relationships with company vendors and suppliers to secure optimal prices.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
Senior Strategic Account Manager
Hapag-Lloyd Canada
Montreal, QC
11.2019 - Current
- Developed and implemented strategic account plans to ensure long-term customer support.
- Created customized presentations to showcase the value of products and services to clients.
- Established key relationships with decision makers at client organizations.
- Managed multiple projects simultaneously within tight deadlines.
- Ensured that all customer inquiries were answered in a timely manner.
- Identified new business opportunities by leveraging existing accounts.
- Maintained up-to-date knowledge of industry trends and developments.
- Nurtured professional relationships through personal client meetings and consistent check-ins.
- Facilitated negotiations between multiple parties to reach mutually beneficial outcomes.
- Monitored vendor performance against established service level agreements.
- Evaluated existing contracts for renewal or termination decisions based on current business needs.
Global Freight Forwarding Account Manager
UPS SCS Canada
Montreal, QC
04.2017 - 10.2019
- Utilized CRM software to track leads and manage accounts throughout the sales cycle.
- Provided monthly reports on account progress to management team.
- Negotiated pricing and contractual agreements with clients.
- Conducted regular meetings with customers to discuss their current requirements and future plans.
- Resolved customer inquiries, complaints, and disputes in a timely manner.
- Managed multiple projects simultaneously while meeting deadlines.
- Addressed client questions and resolved complaints related to products, services and accounts.
- Cultivated client loyalty through consistent quality, productivity, exemplary service and proactive management.
Operations Supervisor
UPS Canada Inc.
Montreal, QC
02.2016 - 03.2017
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and provided feedback for improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Ensured compliance with all safety regulations in the workplace.
- Provided support to other departments as needed to meet organizational goals.
- Directed employees on how to use equipment properly and safely.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
- Trained new employees on proper job functions and company policies and procedures.
- Trained, mentored and motivated employees to maximize team productivity.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Evaluated and reported on department metrics to upper management.
- Maintained staff by recruiting, selecting and developing personal growth opportunities.
Education
Bachelor of Arts - History
Université De Montréal
Montreal, QC12.2015
College Diploma - Social Sciences
John Abbott College
Sainte-Anne-de-Bellevue, QC12.2011
Skills
- Sales Tactics
- Business Strategies
- Client Relationship Building
- Revenue Generation
- Full-Cycle Sales Process
- Contract Negotiation
- Staff Training and Motivation
- Communication skills
- Conflict resolution
- Critical Thinking
- Staff Supervision
- Vendor management
- Market analysis
- Supply chain management
Affiliations
- Hiking
- Martial Arts (Judo)
- Golfing
- Music (multi-instrumental)
References
References available upon request.
Languages
French
Professional
English
Professional
References
References available upon request.
Timeline
Procurement and Contracts Manager
Hapag-Lloyd
01.2025 - Current
Senior Strategic Account Manager
Hapag-Lloyd Canada
11.2019 - Current
Global Freight Forwarding Account Manager
UPS SCS Canada
04.2017 - 10.2019
Operations Supervisor
UPS Canada Inc.
02.2016 - 03.2017
Bachelor of Arts - History
Université De Montréal
College Diploma - Social Sciences
John Abbott College