Lubna Nishat
Hyderabad
Summary
Dynamic Customer Service Specialist with a proven track record at Staffingly Inc, excelling in customer relations and process optimization. Expert in de-escalation techniques and active listening, I enhanced service delivery and trained new team members, significantly improving customer satisfaction and retention. Committed to fostering a positive customer experience.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Staffingly Healthcare Outsourcing Company
03.2022 - Current
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
- Streamlined communication processes between departments to enhance service delivery.
- Managed customer complaints with empathy, resulting in improved resolution times.
- Managed high call volume while maintaining a courteous and professional demeanor.
Education
Master of Pharmacy -
JNTU University
Hyderabad12-2017
Bachelor of Pharmacy - B Pharmacy
Sultan Ul Uloom College of Pharmacy
Hyderabad05-2015
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Telephone etiquette
- Process optimization
- De-escalation techniques
- Active listening
- Critical thinking
- Data collection
- Team development
- Order fulfillment
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Customer Service Specialist
Staffingly Healthcare Outsourcing Company
03.2022 - Current
Master of Pharmacy -
JNTU University
Bachelor of Pharmacy - B Pharmacy
Sultan Ul Uloom College of Pharmacy
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