Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lubna Nishat

Hyderabad

Summary

Dynamic Customer Service Specialist with a proven track record at Staffingly Inc, excelling in customer relations and process optimization. Expert in de-escalation techniques and active listening, I enhanced service delivery and trained new team members, significantly improving customer satisfaction and retention. Committed to fostering a positive customer experience.

Overview

3
3
years of professional experience

Work History

Customer Service Specialist

Staffingly Healthcare Outsourcing Company
03.2022 - Current
  • Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
  • Streamlined communication processes between departments to enhance service delivery.
  • Managed customer complaints with empathy, resulting in improved resolution times.
  • Managed high call volume while maintaining a courteous and professional demeanor.

Education

Master of Pharmacy -

JNTU University
Hyderabad
12-2017

Bachelor of Pharmacy - B Pharmacy

Sultan Ul Uloom College of Pharmacy
Hyderabad
05-2015

Skills

  • Customer service
  • Good communication skills
  • Customer relations
  • Call center experience
  • Telephone etiquette
  • Process optimization
  • De-escalation techniques
  • Active listening
  • Critical thinking
  • Data collection
  • Team development
  • Order fulfillment

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual

Timeline

Customer Service Specialist

Staffingly Healthcare Outsourcing Company
03.2022 - Current

Master of Pharmacy -

JNTU University

Bachelor of Pharmacy - B Pharmacy

Sultan Ul Uloom College of Pharmacy

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Lubna Nishat