Lubhit Sharma
Abbotsford,BC
Summary
Dynamic retail professional with extensive experience in store operations and customer service, notably at Dollarama. Proven track record in inventory control and team leadership, enhancing customer satisfaction and driving sales growth. Skilled in employee training and problem-solving, fostering a positive work environment while ensuring operational excellence.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Dollarama Store
06.2025 - Current
- Assisted in managing daily store operations, ensuring adherence to company policies and procedures.
- Coordinated staff schedules to optimize workforce efficiency and meet customer demands.
- Trained new employees on operational procedures and customer service standards.
- Monitored inventory levels, facilitating timely restocking of merchandise to enhance sales opportunities.
- Analyzed sales trends to identify opportunities for improvement and drive profitability initiatives.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Store Manager
Canco Gas Station
11.2024 - 05.2025
- Supervised daily operations to ensure seamless service and optimal customer satisfaction.
- Managed inventory levels, reducing shrinkage through effective stock control measures.
- Trained and mentored staff on operational procedures and customer service excellence.
- Resolved customer complaints promptly, enhancing overall store reputation and loyalty.
- Coordinated team schedules, ensuring adequate staffing during high-traffic times for efficient service delivery.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Assistant Manager
Super Save Gas Station
02.2023 - 11.2024
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Implemented scheduling systems to optimize workforce efficiency during peak hours.
- Resolved customer complaints promptly, enhancing overall service experience.
- Monitored cash handling processes, ensuring accuracy in transactions and deposits.
- Developed training materials for new hires, promoting standardized operational practices.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Retail Supervisor
Shell Gas Station
10.2021 - 09.2022
- Supervised daily operations to ensure efficient service and compliance with safety protocols.
- Trained new staff on customer service standards and operational procedures.
- Managed inventory levels, ensuring timely restocking of products to meet customer demand.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
Store Associate
Shell Gas Station
05.2020 - 09.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Coordinated with other departments to ensure product availability for promotions, optimizing sales opportunities.
- Assisted in setting up in-store displays and signage for seasonal promotions, attracting customer attention.
Assistant Manager
Chevron
02.2020 - 05.2021
- Collaborated with management to identify areas for process improvements and cost savings.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Store Associate
Petro-Canada Gas Station
03.2019 - 04.2020
- Provided exceptional customer service by assisting customers with inquiries and product selection.
- Operated point-of-sale systems efficiently to process transactions accurately.
- Stocked shelves with products ensuring optimal inventory levels were maintained.
- Assisted in training new employees on store procedures and customer interaction techniques.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
Education
GED - Business Administration
St. Lawrence College
Toronto, ON08.2021
Skills
- Problem-solving
- Customer service
- Inventory control
- Retail operations
- Time management
- Team building and leadership
- Store operations
- Team management
- Hiring and training
Languages
English
Native or Bilingual
Timeline
Assistant Store Manager
Dollarama Store
06.2025 - Current
Store Manager
Canco Gas Station
11.2024 - 05.2025
Assistant Manager
Super Save Gas Station
02.2023 - 11.2024
Retail Supervisor
Shell Gas Station
10.2021 - 09.2022
Store Associate
Shell Gas Station
05.2020 - 09.2021
Assistant Manager
Chevron
02.2020 - 05.2021
Store Associate
Petro-Canada Gas Station
03.2019 - 04.2020
GED - Business Administration
St. Lawrence College