Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

LUBA JOSEPH

Dartmouth,NS

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Manager

Subway restaurant
Truro, NS
03.2022 - 08.2025
  • Assisted in training new staff on food preparation and customer service standards.
  • Managed inventory levels to ensure adequate supply of ingredients and materials.
  • Coordinated employee schedules to maintain optimal staffing during peak hours.
  • Implemented cleanliness and sanitation protocols in accordance with health regulations.
  • Oversaw cash handling procedures to ensure accurate transactions and deposits.
  • Enhanced customer satisfaction by resolving complaints and addressing inquiries promptly.
  • Supervised daily operations including scheduling shifts, assigning duties.

Customer Service Representative

Scotiabank
Truro, Nova Scotia
01.2025 - 04.2025
  • Assisted customers with account inquiries and transactions efficiently.
  • Resolved customer complaints using effective problem-solving techniques.
  • Educated clients on banking products and services to enhance understanding.
  • Collaborated with team members to improve customer service processes.
  • Documented customer interactions accurately in the CRM system.
  • Maintained knowledge of policies, procedures, and financial regulations effectively.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Production Worker

South Medic
Barrie, Ontario
05.2021 - 02.2022
  • Operated production machinery for efficient product assembly.
  • Inspected finished products for quality and adherence to standards.
  • Collaborated with team members to maintain smooth workflow processes.
  • Followed safety protocols to ensure a secure working environment.
  • Maintained cleanliness of work area to promote safety and efficiency.
  • Inspected product quality prior to packaging and shipment.

Education

Graduate Certificate - Human Resources Management

NSCC
Dartmouth, NS
05-2026

Post Graduation Diploma - Global Business Management

Georgian College of Applied Arts And Technology
Barrie
04-2021

Bachelor in Commerce - Finance and taxation

MG University
Kerala, India
04-2018

Skills

  • Time management
  • Problem resolving
  • Customer service
  • Cash handling
  • CRM utilization
  • Banking knowledge
  • Attention to detail
  • Effective communication
  • Conflict resolution
  • Microsoft office
  • Team management
  • Organizational skills
  • Multitasking Abilities

Affiliations

  • Volunteering

Accomplishments

  • Dean's list honor( Georgian College)
  • Volunteer ( National Service Scheme, India)

Certification

  • Food handler Certificate

Languages

English
Full Professional
French
Elementary
Malayalam
Native/ Bilingual
Hindi
Professional

References

References available upon request.

Timeline

Customer Service Representative

Scotiabank
01.2025 - 04.2025

Assistant Manager

Subway restaurant
03.2022 - 08.2025

Production Worker

South Medic
05.2021 - 02.2022

Graduate Certificate - Human Resources Management

NSCC

Post Graduation Diploma - Global Business Management

Georgian College of Applied Arts And Technology

Bachelor in Commerce - Finance and taxation

MG University

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LUBA JOSEPH