Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Luay Darraji

Ajax,ON

Summary

Customer-focused professional with extensive experience in providing exceptional service. Fluent in English and Arabic, with basic proficiency in French. Skilled in maintaining cleanliness, adhering to safety protocols, and collaborating seamlessly with team members. Dedicated to prioritizing passenger satisfaction and safety. Seeking to leverage language proficiency and customer service expertise as an On-Train Service Attendant.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Uber Partner

UBER
Toronto
02.2020 - Current
  • Provided attentive and courteous service to passengers onboard, ensuring their comfort and satisfaction throughout the journey.
  • Maintained cleanliness and organization onboard the train to uphold safety and hygiene standards, creating a welcoming environment for passengers.
  • Demonstrated strong communication skills to assist passengers with inquiries, provide information about onboard services, and address any concerns promptly and professionally.
  • Collaborated with other crew members to coordinate service activities and ensure efficient operations onboard the train.
  • Adapted to changing passenger needs and preferences, offering personalized assistance and anticipating potential issues to provide proactive service.
  • Upheld company policies and procedures, including safety protocols and service standards, to ensure compliance and maintain passenger well-being.
  • Engaged with passengers in a friendly and professional manner, fostering positive interactions and enhancing the overall passenger experience.
  • Responded calmly and effectively to any onboard emergencies or incidents, following established protocols and prioritizing passenger safety at all times.

Restaurant Server

SHAHRAYAR BANQUET HALL
Mississauga
01.2021 - 03.2024
  • Provided attentive and courteous service to passengers onboard, ensuring their comfort and satisfaction throughout the journey.
  • Maintained cleanliness and organization onboard the train to uphold safety and hygiene standards, creating a welcoming environment for passengers.
  • Demonstrated strong communication skills to assist passengers with inquiries, provide information about onboard services, and address any concerns promptly and professionally.
  • Collaborated with other crew members to ensure efficient operations onboard the train.
  • Adapted to changing passenger needs and preferences, offering personalized assistance and anticipating potential issues to provide proactive service.
  • Upheld company policies and procedures, including safety protocols and service standards, to ensure compliance and maintain passenger well-being.
  • Engaged with passengers in a friendly and professional manner, fostering positive interactions and enhancing the overall passenger experience.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Butcher

SOBEYS
Mississauga
10.2019 - 10.2020
  • Prepared and presented merchandise for sale, including weighing, wrapping, labeling, and pricing items appropriately.
  • Restocked shelves with freshly prepared meals and snacks, ensuring a visually appealing and accessible display for passengers.
  • Provided courteous and knowledgeable customer service, offering assistance and answering questions about meal options and dietary preferences.
  • Demonstrated strict adherence to food safety regulations and protocols to uphold the highest standards of hygiene and passenger well-being.
  • Maintained a professional demeanor and positive attitude while interacting with passengers and fellow crew members.
  • Monitored temperatures of food displays and refrigeration units regularly, taking prompt action to maintain product quality and safety standards.
  • Prepared customized meal orders for passengers, including cutting, wrapping, weighing, and labeling items according to their preferences and dietary needs.

Sales Associate

QASER ALKHALIFA FOR TRADING CO.
AMMAN
01.2018 - 07.2019
  • Greeted passengers aboard and provided courteous and attentive service throughout their journey.
  • Offered accurate information about onboard amenities, services, and journey details to passengers.
  • Assisted passengers with ticket purchases and processed transactions using onboard ticketing systems.
  • Engaged passengers in friendly and professional interactions to understand their needs and preferences during the journey.
  • Responded to passenger inquiries and provided information about onboard facilities, services, and destinations.
  • Handled onboard transactions, including collecting payments and providing accurate change for purchases.
  • Managed onboard sales operations, including processing purchases and handling cash or credit payments securely.

Education

High School Diploma -

ARAB MODEL SCHOOLS
Jordan/Amman
04-2018

Skills

  • Customer Service:

Provide friendly, attentive service to passengers
Resolve inquiries and issues promptly and professionally

  • Communication:

Communicate clearly and effectively with passengers and crew
Provide information on services, schedules, and safety procedures
Remain calm and composed during emergencies

  • Safety Awareness:

Adhere to safety protocols and regulations
Prioritize passenger safety as the highest concern
Identify and address potential safety hazards promptly

  • Adaptability:

Flexibly respond to changing passenger demands and situations
Adjust to schedule changes or unexpected events seamlessly

  • Problem-Solving:

Resolve passenger concerns or conflicts efficiently
Remain decisive and calm under pressure

  • Teamwork:

Collaborate smoothly and effectively with fellow crew members
Coordinate efforts to address passenger needs and emergencies

  • Attention to Detail:

Perform tasks with thoroughness and precision
Maintain cleanliness and organization onboard

  • Multitasking:

Manage multiple responsibilities concurrently
Prioritize tasks efficiently to maintain smooth operations

  • Empathy and Patience:

Understand and empathize with passenger concerns
Provide reassurance and support to passengers as needed

  • Proactive Approach:

Anticipate passenger needs and preferences
Identify potential issues and take proactive measures to address them

Language Skills:

  • Fluent in English and Arabic, proficient in speaking, reading, and writing
  • Light proficiency in French for basic communication
  • Communicate effectively with passengers in English, Arabic, and light French to ensure clear understanding and provide exceptional service
  • Translate written materials and announcements between English, Arabic, and light French as needed

Languages

English
Native/ Bilingual
Arabic
Native/ Bilingual
French
Elementary

References

References available upon request.

Timeline

Restaurant Server

SHAHRAYAR BANQUET HALL
01.2021 - 03.2024

Uber Partner

UBER
02.2020 - Current

Butcher

SOBEYS
10.2019 - 10.2020

Sales Associate

QASER ALKHALIFA FOR TRADING CO.
01.2018 - 07.2019

High School Diploma -

ARAB MODEL SCHOOLS

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Luay Darraji