Luan Tran
Mississauga
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
Work History
Server
Gyubee Japanese Grill
08.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Kitchen Supervisor
Sansotei Ramen
09.2018 - 07.2022
- Monitored food preparation, production, and plating for quality control.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Controlled food costs and managed inventory.
Education
Bachelor of Arts - Environmental Science And Anthropology
University of Toronto
Mississauga, ON06.2023
High School Diploma -
The Woodland Secondary School
Mississauga, ON06.2019
Skills
- SmartServe Certified
- Communication Skill
- Product and service quality
- Teamwork Skill
- Customer service
- Productivity
- Profitability
- Cash Handling
- Guest Satisfaction
- Menu Memorization
Timeline
Server
Gyubee Japanese Grill
08.2022 - Current
Kitchen Supervisor
Sansotei Ramen
09.2018 - 07.2022
Bachelor of Arts - Environmental Science And Anthropology
University of Toronto
High School Diploma -
The Woodland Secondary School
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