Luana Izzi
Lasalle,Canada
Summary
Knowledgeable flight attendant with solid background in delivering exceptional passenger service and ensuring safety compliance. Proven track record of managing in-flight emergencies and providing excellent customer care. Demonstrated ability to communicate effectively and resolve conflicts efficiently.
Overview
4
4
years of professional experience
Work History
Barista
Bodega-Montréal, QC
08.2023 - 08.2025
- Take orders for customers and handle payments
- Manage call in drink orders
- Created beverages according to customers specifications
- Collaborated with team members to maintain cleanliness and organization of work areas..
Flight Attendant
Air Canada Rouge-Canada
08.2022 - 11.2023
- Conducted pre-flight safety checks and emergency equipment.
- Responding to any emergencies, including helping passengers locate and use emergency equipment and evacuating the plane if necessary.
- Delivered exceptional customer service, ensuring passenger comfort and safety throughout flights.
Waitress
Restaurant Souvlaki Bar-Repentigny, QC
06.2021 - 05.2022
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Processed orders efficiently using point-of-sale system, minimizing wait times and enhancing accuracy.
- Managed multiple tables efficiently, prioritizing tasks to ensure timely order delivery and minimize wait times.
Education
Secondary School -
L’Horizon
Skills
- Customer service
- Multilingual
- Attention to detail
- First aid
- Active listening
- Strong multitasking
Languages
Portuguese - Fluent
French - Fluent
Anglais - Langue maternelle
Timeline
Barista
Bodega-Montréal, QC
08.2023 - 08.2025
Flight Attendant
Air Canada Rouge-Canada
08.2022 - 11.2023
Waitress
Restaurant Souvlaki Bar-Repentigny, QC
06.2021 - 05.2022
Secondary School -
L’Horizon
Additional Information
- APTITUDES PROFESSIONNELLES
- Portugais (Brésil), anglais et français Sens des responsabilités
- Compréhension de l'espagnol Sens de l'organisation
- Attitude positive Ponctuel
- Leadership
- Capacité à travailler en équipe