Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luana Costa

Toronto,ON

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

Overview

3
3
years of professional experience

Work History

Sales Associate

H&M
Toronto, Ontario
05.2024 - Current
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.

Restaurant Team Member

Churrasqueira Madeira
Kitchener, Ontario
06.2023 - 11.2023
  • Greeted customers and provided menus.
  • Assisted in taking customer orders and providing recommendations.
  • Provided quality customer service with a friendly attitude.
  • Communicated clearly with kitchen staff regarding order specifics.
  • Ensured all dishes were prepared according to restaurant standards.
  • Stocked front-of-house supplies such as napkins, utensils, straws.
  • Cleaned cooking equipment after use according to safety protocols.
  • Organized takeout orders for customers on the go or ordering ahead of time.
  • Followed health code regulations when handling food items safely.
  • Prepared food items such as salads, sandwiches, desserts., as needed.
  • Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.

Bakery Cashier

Golden wheat bakery
Toronto, Ontario
12.2021 - 05.2022
  • Processed customer orders quickly and accurately, including cash and credit card payments.
  • Greeted customers upon entering the store and provided assistance with product selection.
  • Restocked shelves with freshly baked goods throughout the day.
  • Maintained cleanliness of bakery area, including counters, tables, display cases and floors.
  • Performed opening and closing duties such as setting up registers, counting money in drawer and preparing deposit slips for bank drop offs.
  • Provided excellent customer service by being friendly, courteous, patient, helpful and respectful to all customers.
  • Organized back room inventory to ensure stock levels were maintained at all times.
  • Assisted in food preparation when needed during busy periods or special events.
  • Answered telephone calls promptly in a polite manner taking accurate messages when necessary.

Education

High School Diploma -

St Oscar romero
Toronto, ON
06-2024

Skills

  • Customer Needs Assessment
  • Product Sales
  • Inventory Control
  • Sales trends
  • Flexible Schedule
  • Cash Register Operation
  • Client Service
  • Time Management
  • Store Opening and Closing
  • Listening Skills
  • Teamwork and Collaboration
  • Retail merchandising expertise
  • Multi-tasking strength
  • Excellent communication skills
  • Customer Service
  • Problem-Solving
  • Negotiation Tactics

Languages

Portuguese
Native/ Bilingual
English
Native/ Bilingual

Timeline

Sales Associate

H&M
05.2024 - Current

Restaurant Team Member

Churrasqueira Madeira
06.2023 - 11.2023

Bakery Cashier

Golden wheat bakery
12.2021 - 05.2022

High School Diploma -

St Oscar romero

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Luana Costa