Luana Azevedo
AB
Summary
Personable Office Administrator with 8 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Organized and efficient Administrator supporting corporate level officers and senior management personnel. Willing to take on new tasks with enthusiasm and considered valuable and gifted team player.
Overview
13
13
years of professional experience
Work History
Office Administrator
TNT Crane and Rigging Inc.
10.2016 - Current
- Assisted upper management by coordinating travel plans, coordinating special event and taking meeting minutes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained payroll timesheets by collecting and entering data in a timely manner to meet payroll deadlines.
- Aided colleagues, managers and customers through regular communication and assistance.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Developed comprehensive database for tracking employee training and certifications, contributing to compliance with industry standards.
- Developed customized templates for various types of documents, ensuring consistent formatting across all projects.
Office Coordinator
Global Flow Inc
01.2013 - 09.2016
- HR & Payroll Administration - Payroll Duties for 100+ Employees; ROE, Letter of employment, wage reductions, etc.
- Year End processes, Terminations, on-Boarding of new hires - Payroll Reconciliations, CRA payments, creator of Inter-Company newsletter.
- Benefits Administrator, RSP Group plan administrator.
- Invoicing/ Accounts Payable - Main person to invoice all Controls invoices, consisting of 7+ business units.
- Create invoices, send out work orders to be approved, send out to customers.
- Update Key performance indicators reports, send out to managers.
- Accounts Payables; enter invoices, print purchase order, code and key into system, cheque runs, historical reports reconciliation, fleet management, insurance
- Receptionist/Administration - Answer phones, transfer calls to appropriate people.
- Mail sorting, print incoming emails, - Order office supplies, prepare board room for meetings, order lunches.
- Corporate retreats, Christmas party and stampede BBQ planning.
- Process employee expenses, code and process for payment.
Catering Server /Supervisor
Pinebrook Golf and Country Club
01.2012 - 01.2014
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Prepared and maintained drink stations throughout catering events.
- Executed synchronized meal service simultaneously serving multiple guests.
- Served plated dinners with up to four courses.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Arranged linens and table settings according to seating plan and event theme.
Education
Events Management Diploma - Events
Bow Valley College
Calgary, AB04.2011
Skills
- Complex Problem Solving
- Team Management and Supervision
- Report Preparation and Analysis
- Handling Customer Complaints
- Microsoft Office, Open invoice,
- Administration and Operations
- Travel Coordination
- Methodical and Organized
- HR and Payroll Administration
- Billing, Accounts Payable and Receivable
- Verbal and Written Communication
Timeline
Office Administrator
TNT Crane and Rigging Inc.
10.2016 - Current
Office Coordinator
Global Flow Inc
01.2013 - 09.2016
Catering Server /Supervisor
Pinebrook Golf and Country Club
01.2012 - 01.2014
Events Management Diploma - Events
Bow Valley College
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