Luana Ayinkamiye
Ottawa,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
SUMMER EXHIBITION GUIDE
The Royal Canadian Geographical Society
06.2023 - 08.2023
- Coordinated museum tours and courses to share museum exhibition expertise with general public.
- Closely evaluated artifacts, documenting characteristics, measurements, and cultural importance of each piece.
Customer Service Representative
Manulife
06.2022 - 09.2022
- My duty, was processing financial transactions like transfer in/out, withdrawals , make any personal changement for customers or resolve customer’s concerns
Customer Service Representative
ASP(YOW)
12.2021 - 07.2022
- My duty was assisting passengers with their declaration form and any forms relating the proof of vaccination, ArriveCAN, Switch health, …
Customer Service Representative
Millenium1Solutions
05.2021 - 09.2021
- My duty was to help people with their points (adjusting points they earned or have lost ) , giving them promotions/sales
Customer Service Representative
MSI CORP
05.2019 - 03.2020
- Inbound and outbound agent at MSI corp. Duties: my duties were to Answer incoming calls and outgoing calls and respond to customer's emails. Management and resolve customer complaints. Sell products and place customer orders in the computer system. Identify and escalate issues to supervisors. Provide product and service information to customers.
Education
Bachelor of Science - Chemical And Biological Engineering
University of Ottawa
Ottawa, ON06.2024
High School Diploma -
Ecole Independante De Bujumbura
Burundi, Bujumbura-Mairie08.2017
Skills
- excellent team player
- good communication skills willing to learn and take on new tasks
- able to work quickly and accurately under pressure
- flexible approach
- good timekeeper
- good customer care
- Language: French (Excellent), English (Fluent), Kirundi
- Programming and Modeling Tools: Visual Basic, Matlab, ARDUINO, Computer Aided Design (CAD) with ONSHAPE software, 2D modeling and laser cutting, logger pro, Aspen hysys
- Suite office: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Outlook
Affiliations
- Sport: Tennis, Karate
- Music: (90’s R&B, and soul)
Game: puzzles(crosswords), online gaming, reading,
Timeline
SUMMER EXHIBITION GUIDE
The Royal Canadian Geographical Society
06.2023 - 08.2023
Customer Service Representative
Manulife
06.2022 - 09.2022
Customer Service Representative
ASP(YOW)
12.2021 - 07.2022
Customer Service Representative
Millenium1Solutions
05.2021 - 09.2021
Customer Service Representative
MSI CORP
05.2019 - 03.2020
Bachelor of Science - Chemical And Biological Engineering
University of Ottawa
High School Diploma -
Ecole Independante De Bujumbura
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