Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

LUAI AL-MAQALEH

Toronto,ON

Summary

To leverage my multilingual expertise, intelligence training, and technological proficiency in support of national security efforts. With a strong background in open-source intelligence (OSINT), security operations, and digital forensics, I aim to contribute to the analysis and interpretation of foreign communications. My deep understanding of Arabic dialects, cultural insights, and cyber intelligence positions me as a valuable asset in identifying potential threats and supporting intelligence missions. 
Further details on my qualifications and experience are outlined in my cover letter.

Overview

9
9
years of professional experience
1
1
Certificate

Work History

Supervisor

Iron Horse Security & Investigations
12.2015 - 01.2017
  • Managed confidential legal documents and facilitated communication between clients and legal personnel.
  • Developed strong organizational and analytical skills through research and document preparation.

Multi-Site Security

Securitas
03.2016 - 01.2017
  • Secured high companies sites and armory bases
  • Provided security for multiple sites, maintaining situational awareness and responding to potential threats.
  • Enforced policies and conducted investigations on-site, contributing to organizational safety and security.
  • Worked effectively in fast-paced environments.

Team Lead Manager

Primary Response
01.2017 - 12.2018
  • Led a security team overseeing high-profile sites, ensuring adherence to strict security protocols.
  • Conducted risk assessments, coordinated emergency response plans, and maintained incident reports.
  • Trained personnel on best practices in security operations and crisis management.

Senior Sales Representative

Bell Canada
05.2021 - 05.2024
  • Conducted in-depth analysis of client needs, providing tailored solutions and improving customer engagement.
  • Maintained top-tier performance in a high-pressure environment, demonstrating strong problem-solving and negotiation skills.
  • Trained and mentored junior employees, enhancing team efficiency and strategic sales execution.

Retention Specialist

Enercare
05.2024 - Current
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
  • Negotiated contract renewals, securing continued business partnerships with satisfied clients.
  • Built constructive customer relationships to improve loyalty and recommendations.

Education

Diploma - Diploma in Acting For Media

George Brown College
02-2018

Skills

  • Achieved qualifying score for Intelligence Operator and Source Handler marked by The CAF
  • Fluent in English with Extensive Arabic Dialect Knowledge
  • Open-Source Intelligence Certification
  • Effective Communication Skills
  • Understanding of Cultural Dynamics in Arabic-Speaking Areas
  • System Performance Monitoring
  • Sensitive Information Management
  • Eligible for Security Clearances

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Certification

  • Open-Source Intelligence (OSINT) Certification
  • PMP - Project Management Professional
  • Intro to Administration and Management
  • HR Basics: Employment Law for Non-HR Managers
  • Undergraduate degree in IT

Timeline

Retention Specialist

Enercare
05.2024 - Current

Senior Sales Representative

Bell Canada
05.2021 - 05.2024

Team Lead Manager

Primary Response
01.2017 - 12.2018

Multi-Site Security

Securitas
03.2016 - 01.2017

Supervisor

Iron Horse Security & Investigations
12.2015 - 01.2017

Diploma - Diploma in Acting For Media

George Brown College

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LUAI AL-MAQALEH