Lua Caiado

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.

• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Delivered goods and products to customer on time and in excellent condition.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Took orders and used system with effectiveness.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked flexible hours across night, weekend, and holiday shifts.
• Cleaned tables and prepared it for next costumers.
• Learned all of items from menu to be able to work efficiently and give good
  suggestions when asked.

•Greeted guests and gathered information to seat groups or place on
waitlist.
• Supported serving staff, food runners and bussers to keep dining room
presentable and ready for guests.
• Escorted guests to seating area, furnished menus and highlighted daily
specials.
• Greeted customers, answered questions and recommended specials to
increase profits.
•Monitored dining area to assess server capacity and estimate wait times.
• Answered phone inquiries to schedule and confirm reservations, record
takeout orders and respond to service questions.
• Accommodated guests with children and special needs to promote
comfortable dining experience.
• Completed closing duties by emptying trash, safeguarding alcohol and
polishing silverware.

•Operated cash register, collected payments and provided accurate change.
•Completed daily recovery tasks to keep areas clean and neat for maximum
productivity.
•Wiped down counters and conveyor belt to remove debris and maintain
cleanliness.
•Helped customers find specific products, answered questions and offered
product advice.
• Worked closely with front-end staff to assist customers.
• Processed sales transactions to prevent long customer wait times.
•Accepted cash and credit card payments, issued receipts and provided
change.
• Trained new team members in cash register operation, stock procedures
and customer services.
•Wrapped items and bagged purchases properly to prevent merchandise
breakage.
•Helped with purchases, locating items and signing up for rewards
programs.
• Learned roles of other departments to provide coverage and keep store
operational.
• Inspected store products for damage and obtained item replacements for
customers.

•De-escalated problematic customer concerns, maintaining calm, friendly
demeanor.
•Assisted customers with making payments or establishing payment plans
to bring accounts current.
•Audited customer account information to identify issues and develop
solutions.
• Asked probing questions to determine service needs and accurately input
information into electronic systems.
• Informed customers about billing procedures, processed payments and
provided payment option setup assistance.
•Answered inbound calls, chats and emails to facilitate customer service.