Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Lu Zheng (Onyx)

Toronto,ON

Summary

Store Manager with extensive experience at Taisho Japanese Grill, recognized for exceptional customer service and effective team leadership. Proficient in conflict resolution and employee training, resulting in improved operational efficiency and customer satisfaction. Strategic planning and innovative sales techniques led to measurable enhancements in store performance and team productivity.

Overview

12
12
years of professional experience

Work History

Store Manager

Taisho Japanese Grill
Toronto, ON
09.2023 - Current
  • Managed daily store operations and ensured compliance with company policies.
  • Trained and supervised staff to enhance customer service and operational efficiency.
  • Coordinated inventory management, including ordering and stock replenishment processes.
  • Resolved customer inquiries and complaints to maintain a positive shopping experience.
  • Maintained cleanliness and organization of the store environment for safety standards.
  • Recruited, trained and supervised new employees.

Supervisor

Haidilao Canada Restaurants Group Ltd.
04.2022 - 08.2023
  • Conducted ongoing training to align staff skills with operational needs.
  • Responded to customer inquiries about products, pricing, and stock availability.
  • Resolved customer complaints while adapting policies to evolving requirements.
  • Delivered exceptional service to high volumes of daily patrons.
  • Trained new employees on restaurant protocols and plating standards.
  • Supervised restaurant operations, ensuring compliance with company policies.

Sales Representative

CIYO
Markham, ON
07.2021 - 03.2022
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Developed key customer relationships to increase sales.
  • Highlighted target products with eye-catching signs, displays and shelf positions.

Cabin Crew

Japan Airlines
Shanghai, Shanghai
02.2016 - 06.2019
  • Followed company regulations and rules promoting safe environment for both travelers and employees.
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
  • Followed safety, passenger and supply pre-flight checklists.
  • Dealt with mechanical and passenger emergencies according to standards.
  • Restocked and organized food, beverage and passenger items inventory.

Cabin Crew Member

China Southern Airlines
Guangzhou, Guangdong
07.2013 - 01.2016
  • Followed safety, passenger and supply pre-flight checklists.
  • Dealt with mechanical and passenger emergencies according to standards.
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.

Education

DEC in Hospitality Management - Hospitality

Centennial College
Scarborough, ON
03.2022

Skills

  • Customer service
  • Sales
  • Conflict Resolution
  • Planning & Organizing
  • Brand promotion
  • On-site product demonstrations
  • Negotiation Tactics
  • Team work
  • Employee training
  • Sales techniques
  • Cash handling
  • Team leadership

Languages

English
Native/ Bilingual
Japanese
Professional
Chinese (Mandarin)
Native/ Bilingual

References

References available upon request.

Timeline

Store Manager

Taisho Japanese Grill
09.2023 - Current

Supervisor

Haidilao Canada Restaurants Group Ltd.
04.2022 - 08.2023

Sales Representative

CIYO
07.2021 - 03.2022

Cabin Crew

Japan Airlines
02.2016 - 06.2019

Cabin Crew Member

China Southern Airlines
07.2013 - 01.2016

DEC in Hospitality Management - Hospitality

Centennial College

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Lu Zheng (Onyx)