Lee Sukhdeo
Business Analyst / Cybersecurity Analyst
Montreal,Quebec
Summary
Having obtained the Certificate in Cybersecurity, I am now focused on obtaining the Security+ certification, with plans to further advance my knowledge and skills through the CySa and CISSP certifications. To stay ahead in the field, I intend to acquire the Network+, CCSP, and AWS certifications as well.
Overview
25
25
years of professional experience
7
7
years of post-secondary education
Work History
On Site Technician (P/T)
Self Employed
Montreal, QC
06.1997 - Current
- Solve various technical issues for PCs, networks, printer, IoT Devices.
- Build computers and configure OS according to needs.
- Configure home networks with (mesh networks), setup shared printer, NAS devices, assign static IPs, segment IoT devices, map devices with different ethernet speeds.
- Map out point for drilling for ethernet cable installation.
- Setup VPN service.
- Setup IMAP email service.
- Change defective parts and if possible RMA defective item for repair/ replacement.
Athletics Attendant
McGill Athletics Montreal
Montreal, QC
02.2010 - Current
- Maintain cleanliness of facility
- Set up and remove equipment
- Provide equipment for sports
- Assist with deliveries
Branch Operations Manager
Discount Car Rental
Montreal, QC
10.2007 - 10.2009
- Represent Discount and constantly seek out new potential commercial accounts
- Maintain strong professional relationships with existing accounts
- Track referrals and revenues from existing accounts
- Track employee performance through monthly established targets
- Coach employees with difficulties in sales and customer service
Customer Service Officer
BMO, MasterCard
Montreal, QC
11.2006 - 07.2007
- Call Center
- Handle incoming phone calls from clients
- Provide solutions to customer service issues
- Assist clients with merchant disputes
- Promote BMO products for cardholders’ specific needs
Counter Sales Representative
Hertz Canada
Montreal, QC
06.2003 - 08.2006
- Responsible for rentals for everyday, corporate and platinum level clients
- Generated over $90 000 of optional service revenue
- Ranked in the top 10 of Canadian sales
- Ranked in the top 5 of Montreal sales
- Received a letter of commendation from the Provincial – Maritimes Revenue Manager
- Provided coaching and training to other counter sales representatives
Computer Sales Associate / Manager
Future Shop
Montreal, QC
03.1997 - 01.2001
- Presented computers suitable for customer needs
- Promoted twice to assistant department manager with all associated responsibilities
- Coached other department employees in sales
- Maintained high performance percentage on extended warranty sales
- Diagnosed and repaired both store and customer units
- Set up and managed a network in the computer department
- Executed on-site repairs (when needed)
Education
Certificate in Cybersecurity - Information Technology - Cybersecurity
École Polytechnique De Montréal
Montreal, QC 09.2020 - 01.2023
Business Analyst in IT - Business Analysis And Process Management
Montreal College of Information Technology
Montreal, QC 01.2018 - 05.2019
Certificate of Technical Studies - IT
McGill University
Montreal, QC 01.2004 - 04.2004
DEC - Creative Arts
Dawson College
01.1995 - 01.1998
Skills
Planning and Coordination
undefinedTimeline
Certificate in Cybersecurity - Information Technology - Cybersecurity
École Polytechnique De Montréal
09.2020 - 01.2023
Business Analyst in IT - Business Analysis And Process Management
Montreal College of Information Technology
01.2018 - 05.2019
Athletics Attendant
McGill Athletics Montreal
02.2010 - Current
Branch Operations Manager
Discount Car Rental
10.2007 - 10.2009
Customer Service Officer
BMO, MasterCard
11.2006 - 07.2007
Certificate of Technical Studies - IT
McGill University
01.2004 - 04.2004
Counter Sales Representative
Hertz Canada
06.2003 - 08.2006
On Site Technician (P/T)
Self Employed
06.1997 - Current
Computer Sales Associate / Manager
Future Shop
03.1997 - 01.2001
DEC - Creative Arts
Dawson College
01.1995 - 01.1998
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