Lindley Ricaplaza

• Check order status, process order requests, update Billing information, process payments.
• Responded to customer requests for products, services, and company information.
• Update account information to maintain customer records.
• Tools: OIS, Salesforce, Egrace, Citrix

• Maintain confidentiality of information regarding clients and company.

Set-up, serve in Functions, Banquets and Catering events

• Book flight tickets, tours, travel insurance and assist in acquiring visa sell transportation, lodging, and admission to entertainment activities to individuals and groups planning trips, offer advice on destinations, plan trip itineraries, and make travel arrangements for clients and family
• Request: cancellations, rebookings and refunds when necessary

• Rotates in 8 outlet of the ship on a weekly basis, areas include: Showroom Theatre, Pool Deck, Café, Lounge, Bars, Main Dining Area, Restaurant Outlets
• Ensure that customers are served in a professional and diligent manner
• Offer assistance to Cruise Passengers
• Ensures work area complies with the highest standards of cleanliness (USPH standard)

• Performed diagnosis of landline and wireline equipment failures via in-person inspection and phone-based consultation.
• Designed and conducted diagnostic protocols to detect and verify faults via remote testing methods.
• provide support to callers experiencing landline problems, listen to description of customer issues and determine how and if they can be fixed, troubleshoot and send a technician if needed
• Tools: SIIAM, Diversion Tool, Axis, Siebel, Flexcab, Shazbot, XDM

• Achieves restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.

• Identify, research, and resolve customer issues using the computer system
• Research billing issues, misapplied payments
• Follow-up on customer inquiries not immediately resolved

• Increased restaurant sales to 50% in two months through Advertising and marketing the café, planning new campaigns to attract customers and constantly expanding the client base
• Cut manpower costs to 50% and effectively managing day to day responsibilities of each staff
• Successfully managed a café holding responsibilities for staff, coffee and food preparation, food safety and ensuring customers receive excellent customer service
• Meeting with vendors and salespeople to order various food and supplies from various companies and increasing food choices by 30%