LOYD MANALO
Whitecourt,AB
Summary
A motivated and attentive individual with 16 years of professional experience in the hospitality industry. Excellent interpersonal skills and customer service, with basic wine knowledge. Focused on promoting customer satisfaction through exceptional service.
Overview
19
19
years of professional experience
Work History
Host/Restaurant Team Member
My Little Saigon
07.2025 - Current
- Liaise between chefs and customers
- Liaise between chefs and customers and beverage serving areas
- Address costumers' complaints or concerns
- Answer customers' questions regarding menu items and preparations methods
- Assist clients/guest with specials needs
- Attend to setting arrangements for large groups
- Greet customers
- Provide general information on community services
- Receive customers reservations and assign tables
- Receive payments from customers
Food and Beverage Server
Terrace Bavarian Inn Restaurant
08.2023 - Current
- Prepare and serve specialty food at costumers` tables
- Present bills to costumers and accept payment and cash and credit or debit Cards, travelers Cheques or room billings
- Describe menu items including daily specials for costumers
- Advise on menu selections
- Take orders and relay to kitchen and bar staff
- Greet patron`s present menus, make recommendations and answer questions regarding food and beverages
- Describe and advise on wine selection
- Order and maintain inventory of wines and wine glassware
- Serve food and beverages
- Perform sensory evaluation of wines
Food and Beverage Captain
MELCO RESORTS & ENTERTAINMENT | Morpheus Hotel, City of Dreams Macau
04.2018 - 08.2023
- Greet guests and be responsible for accommodating all guests’ needs.
- Monitor the guests' dining experience to ensure satisfaction with food and service. Participate in good communication with guests with questions regarding the menu, and respond promptly and courteously to any requests.
- Provide friendly and efficient service of food and beverage items to all guests in the room and poolside
- Describe and ensure the quality of all food items, ingredients, and preparation methods Supervise and oversee the performance of all room service staff and trainees.
- Lead the team with motivation and direction and assures that all standards of quality are in place
- Ensure that all food service duties are completed as per the established room service operational standards.
- Responsible for completing settlement and payment procedures accurately
- Assist other servers during peak periods in delivering food and guest requests
- Assures all service areas are kept clean and safe at all times
- Maintain a professional and personable appearance.
- Https://www.cityofdreamsmacau.com/en/stay/morpheus
Server / Food Attendant
ALTIRA HOTEL | Aurora French Restaurant
03.2007 - 03.2018
- Maintained cleanliness and mise-en-place level at working stations and service pantry for smooth operation.
- Cleaned and polished Glassware, China ware & flatware
- Obtained requested items from the storeroom.
- Kept the working areas of the restaurant clean, and in good condition and order. Followed the correct sequence of services outlined in the Standard Operating Manual. Prepared the Fruit amenities for guests.
- Delivered food orders to guests' rooms in a timely manner.
- Performed Cashiering duties using POS Micros Program, Infrasys program
- Received and responded to calls of guests' requests.
- Assigned team members' allocation
- Ran daily sales report
- Https://www.altiramacau.com/en/dining/aurora#All
Education
Bachelor of Science - Fine Arts Advertising
University of the East
Philippines01.2004
Skills
- (Class L) Driver’s License Completing Road test
- Cashiering (Micros, Infrasys)
- Basic MS Office Applications: MS Word, MS Excel
- Proficient in the English language: reading, writing and oral
- Effective Problem Solving Skills
- Accurately follow detailed written and verbal instructions
- Interpret and apply kitchen and food handling safety guidelines
- Arranging Fruit Amenities Excellent Customer Service
- Ability to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results
- Active Listening and Analytical Skills
- Work effectively in a fast paced environment Basic ability to communicate in Cantonese
Languages
English
Full Professional
tagalog
Native or Bilingual
Chinese (Cantonese)
Limited Working
AWARDS
Exceptional Performance in the 15 years Service Award, 5 Star Service Excellence, 2012 Forbes Guide Inspections Recognition Award
TRAININGS
- Kaizen Workshop (Standard Work and 5S in a Service Environment) Morpheus, City of Dreams, Macau | Jul 2019
- Wine & Spirit Educational Trust (WSET) | Altira Hotel, Macau | Jun 2015
- Wine Training Series | Altira Hotel, Macau | Jan 2014 - Jun 2014
Timeline
Host/Restaurant Team Member
My Little Saigon
07.2025 - Current
Food and Beverage Server
Terrace Bavarian Inn Restaurant
08.2023 - Current
Food and Beverage Captain
MELCO RESORTS & ENTERTAINMENT | Morpheus Hotel, City of Dreams Macau
04.2018 - 08.2023
Server / Food Attendant
ALTIRA HOTEL | Aurora French Restaurant
03.2007 - 03.2018
Bachelor of Science - Fine Arts Advertising
University of the East