Loyce Umukunzi

Old Navy

11.2023 - Current

Organize racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handle cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Build relationships with customers to encourage repeat business.
Manage returns, exchanges and refunds in accordance with store policy.
Prepare merchandise for sales floor by pricing or tagging.
Answer customer questions about sizing, accessories, and merchandise care.
Help customers locate products and check store system for merchandise at other sites.
Provide positive first impressions to welcome existing, new, and potential customers.
Engage with customers to build rapport and loyalty.
Boost customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Perform cash, card, and check transactions to complete customer purchases.
Monitor customers for signs of security concerns and escalated issues to management.
Prioritize helping customers over completing other routine tasks in store.
Use in-store system to locate inventory and place special orders for customers.
Volunteer for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Create inviting environment for customers by maintaining store organization and cleanliness.
Recommend complementary purchases to customers, increasing revenue.