Summary
Overview
Work History
Education
Skills
Timeline
Generic

Loyce Ndilayi

Cleaning service Owner
Calgary,AB

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

19
19
years of professional experience

Work History

Patient Care Coordinator

Life Mark Health Corporation
03.2023 - 08.2023
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Provided excellent customer service to patients and medical staff.

Health Care Aide/Companion Caregiver

The Brenda Strafford Foundation
04.2010 - 08.2022
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Documented vital signs to inform nurses and physicians of any changes in patient status.
  • Assisted with patient transfer and ambulation.
  • Kept accurate records of patients' care, condition, and progress.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Resident Assistant

Carewest
01.2007 - 08.2008
  • Responded to room transfers, incident reports, and maintenance requests.
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Assisted residents in preparing for activity and social programs.
  • Assisted residents with daily dental and mouth care, bath functions, and hair care.
  • Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.

Personal Support Worker

Brentwood Lifecare Center
01.2005 - 02.2008
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Documented vitals, behaviors, and medications in client medical records.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Personal Care Attendant

Reach View Long Term Care
05.2004 - 11.2005
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Assisted patients with self-administered medications.
  • Documented vitals, behaviors, and medications in client medical records.

Education

Computer Courses

Life Mark Health Training
Calgary, AB
04.2022

Beginners & Intermediate Computer - Customer Service

Equilibrium School
Calgary, AB
02.2022

Diploma -

Grand Health Academy
Hamilton, ON
12.2004

Skills

  • Program Oversight
  • Insurance Practices
  • Strategic Networking
  • Verbal and Written Communication
  • Customer Service
  • Appointment Confirmation
  • Multitasking Abilities
  • Patient Assessments
  • Medical Services Administration

Timeline

Patient Care Coordinator

Life Mark Health Corporation
03.2023 - 08.2023

Health Care Aide/Companion Caregiver

The Brenda Strafford Foundation
04.2010 - 08.2022

Resident Assistant

Carewest
01.2007 - 08.2008

Personal Support Worker

Brentwood Lifecare Center
01.2005 - 02.2008

Personal Care Attendant

Reach View Long Term Care
05.2004 - 11.2005

Computer Courses

Life Mark Health Training

Beginners & Intermediate Computer - Customer Service

Equilibrium School

Diploma -

Grand Health Academy

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Loyce NdilayiCleaning service Owner