Loyce Jones
Inglewood,California
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Network Operations Specialist
USPS, United States Postal Service
06.2023 - Current
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Strengthened relationships with vendors by maintaining open lines of communication and addressing concerns promptly.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Trained junior team members on best practices in network operations, fostering professional growth within the department.
Truck Driver
United States Postal Service, USPS
08.2020 - 06.2023
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
Bus Driver
Long Beach Transit
05.2000 - 07.2020
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
Education
Associate Of Science - Electrical Maintenance And Construction
Los Angeles Trade Technical College
Los Angeles, CA2008
Skills
- File Maintenance
- Database Entry
- Spreadsheet Development
- Customer Satisfaction
- Mail Handling
- Mail Processing
- Prioritization
- Administrative Tasks
- Driver Correspondence
- Basic Accounting
- Problem-solving
- Multitasking
- Excellent communication
- Network support
- Data analysis
- Decision-making
Timeline
Network Operations Specialist
USPS, United States Postal Service
06.2023 - Current
Truck Driver
United States Postal Service, USPS
08.2020 - 06.2023
Bus Driver
Long Beach Transit
05.2000 - 07.2020
Associate Of Science - Electrical Maintenance And Construction
Los Angeles Trade Technical College
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