Lovleen Kaur
Surrey,Canada
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
6
6
years of professional experience
Work History
Shift Leader
Mark's Work Warehouse
Surrey, Canada
04.2024 - Current
- Developed strong customer service skills
- Responsible for executing visuals and merchandising
- Built strong problem solving skills
- In charge of preparing the business for opening and closing procedures such as recording daily numbers and handling the cash for deposits
- Used expert level communications skills to zero in on true customer needs
- In charge of forecasting and projecting daily and weekly business numbers
- Responsible for weekly time sheets and payroll sign off
- Handled customer-service including POS, sales, and inventory management.
- Used expert level communications skills to zero in on true customer needs.
- Managed retail staff recruitment and onboarding
- Manages Sales Support Associates to provide superior customer service.
- Performs replenishment of stock multiple times per day based on business need.
- Planned and directed activities such as sales promotions, coordinating with other department heads as required
- Determined staffing requirements and train new employees
- Inspecting security and alarm systems and supervising store team
- Opening and closing store at the right time daily
- Excellent knowledge of retail sales, merchandising programs, and safety procedures
- Performed sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
- Ecomm fulfillment, Responsible for the processing of orders and shipments according to company policies and procedures.
- Follows Company packing/shipping standards ensuring all Customers receive merchandise in excellent condition.
- Trained in picking, sorting and packing
- Handling cash and ensuring customers don't have to wait too long in the queue for billing
- Skilled in supervising daily business activities of retail store
- Establishing a positive work culture and providing optimal customer support
- Assist in maintaining the stockroom in a neat, orderly and safe manner.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Shift Leader
Mark's Work Warehouse
Prince Albert, Canada
08.2021 - 04.2024
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Retail Manager
A7 Investments
Prince Albert, Canada
10.2019 - 01.2024
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Managed inventory levels for optimal stock availability and minimized overstock situations.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Collaborated with management to develop sales goals and strategies that aligned with company objectives.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
Education
Business Management Diploma - Business Management
Saskatchewan Polytechnic
Prince Albert04.2021
Bachelor Of Commerce - Business
Ch. Charan Singh University
Meerut, India07.2018
Skills
- Customer Service
- Interpersonal Relations
- Team Leadership
- Transfer and dispatch
- Staff scheduling
Timeline
Shift Leader
Mark's Work Warehouse
04.2024 - Current
Shift Leader
Mark's Work Warehouse
08.2021 - 04.2024
Retail Manager
A7 Investments
10.2019 - 01.2024
Business Management Diploma - Business Management
Saskatchewan Polytechnic
Bachelor Of Commerce - Business
Ch. Charan Singh University