Lovina Roberts
Inglewood
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Chale Kids Trucking
08.2012 - 01.2015
- Assisted customers with inquiries and provided product information.
- Processed customer orders and ensured accurate delivery scheduling.
- Resolved customer complaints through effective communication and problem-solving.
Marketing Intern
Vector Group
Long Beach
08.1999 - 12.2010
- Assisted in developing marketing strategies for social media campaigns.
- Conducted market research to identify trends and consumer preferences.
- Created content for promotional materials and digital platforms.
- Analyzed campaign performance using marketing analytics tools.
- Managed and organized marketing assets for easy accessibility.
- Engaged with customers through online channels to gather feedback.
- Generated weekly reports on progress of marketing initiatives.
Education
Associate of Science -
Los Angeles Trade Technical College
Los Angeles, CA07-2032
Skills
- Customer service
- Project management
- Social media marketing
- Market research
- Problem resolution
- Team collaboration
- Multi-task management
- Money handling
- Computer proficiency
- Negotiation strategies
- Problem-solving
- Microsoft outlook
- Key stakeholder relationship building
- Credit card payment processing
Timeline
Customer Service Representative
Chale Kids Trucking
08.2012 - 01.2015
Marketing Intern
Vector Group
08.1999 - 12.2010
Associate of Science -
Los Angeles Trade Technical College