Summary
Overview
Work History
Education
Skills
Timeline
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Lovin Johnson

Cambridge,ON

Summary

Professional with extensive experience in technology roles, specializing in software development, system administration, and technical support. Demonstrated ability in problem-solving and performance optimization. Proven track record in project management and effective team collaboration. Dedicated to ongoing learning and adapting to industry trends for organizational advancement.

Overview

5
5
years of professional experience

Work History

Fashion Associate

Walmart
Cambridge, Ontario
11.2023 - Current
  • Conducted training sessions for new staff on fashion trends and store policies.
  • Delivered exceptional customer service by greeting customers warmly.
  • Assisted customers in selecting merchandise while offering tailored fashion advice.
  • Informed customers about upcoming sales, promotions, and special events.
  • Utilized trend knowledge to understand customer needs for clothing and accessories recommendations.

Customer Service Representative

Sutherland Global Services
Kochi
06.2021 - 04.2023
  • Resolved customer inquiries and issues via phone, email, and chat.
  • Maintained detailed records of customer problems and system updates.
  • Communicated effectively to ensure customer understanding and satisfaction.
  • Consistently met daily performance targets while managing pressure.
  • Collaborated with other teams to expedite resolution of customer issues.

Warehouse Supervisor

Instacart Services Pvt Ltd
Kottayam
01.2020 - 05.2021
  • Assisted with scheduling shipments and deliveries according to customer requirements.
  • Developed plans for reorganizing storage areas as necessary based on product volume changes.
  • Reviewed invoices for accuracy prior to authorizing payment processing.
  • Resolved customer inquiries regarding order status or delivery issues promptly.
  • Conducted training sessions for new employees on proper use of equipment and safety protocols.

Education

Diploma - Business Marketing

Conestoga College
Kitchener, ON
08-2024

Skills

  • Customer service
  • Employee training
  • Team collaboration
  • Problem solving
  • Store organization
  • Sales records management

Timeline

Fashion Associate

Walmart
11.2023 - Current

Customer Service Representative

Sutherland Global Services
06.2021 - 04.2023

Warehouse Supervisor

Instacart Services Pvt Ltd
01.2020 - 05.2021

Diploma - Business Marketing

Conestoga College

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Lovin Johnson