LOVIELYN DICDICAN
Edmonton,Alberta
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt to working effectively unsupervised, and quickly master new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Receptionist
Toyota North West
Edmonton, Alberta
05.2023 - Current
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Updated customer databases with accurate contact information as needed.
- Monitored office supplies inventory levels and placed orders when necessary.
- Coordinated company events with venues and advised staff of pertinent details.
- Tracked incoming mail deliveries throughout the day in order to distribute accordingly.
- Sorted incoming mail and directed to correct personnel each day.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Provided assistance to employees regarding general inquiries about company policies and procedures.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Coordinated pick-up and delivery of express mail services.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Developed and maintained a filing system for essential documents, improving office organization.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Responsible for maintaining security protocols in order to keep unauthorized individuals out of restricted areas.
- Scheduled and confirmed appointments and meetings for management team.
- Handled administrative duties such as filing documents, printing reports, scanning files.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Assisted with onboarding of new employees by providing orientation information and support.
- Created daily shift schedules for subordinate receptionists based on workload demand.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
Administrative Assistant
MAR INT DMCC
Dubai, UAE
11.2021 - 09.2022
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Facilitated communication between different departments within the organization.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained inventory of office supplies and placed orders when necessary.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Administrative Officer
Gulf Petrochem FZC
Dubai, UAE
03.2014 - 09.2021
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Reserved and managed meeting room availability.
- Coordinated support to facilitate general office operations.
- Monitored email accounts regularly and responded appropriately within established timeframes.
- Assisted organizational efforts by filing, entering data and answering phones.
- Planned staff and training meetings and scheduled conference rooms.
- Coordinated travel arrangements, including flights, hotels, car rental reservations, and ground transportation.
- Monitored office inventory to maintain supply levels.
- Sorted incoming mail for distribution to appropriate personnel.
- Developed new filing systems to improve accuracy of document retrieval processes.
- Maintained front desk to provide positive first impression.
- Greeted visitors warmly upon arrival at office reception area.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Assisted in compiling monthly expense reports.
- Stocked inventory and ordered office and kitchen supplies.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Provided HR administrative assistance to management team.
- Received and distributed mail, letters and packages.
- Conducted testing of software and systems to ensure quality and reliability.
Customer Service Representative
MAB FACILITIES MANAGEMENT
DUBAI, UAE
09.2010 - 04.2013
- Led on- and off-site customer support teams across multiple time zones.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supported sales team members to drive growth and development.
- Developed strong customer relationships to encourage repeat business.
- Maintained a high level of professionalism when dealing with difficult customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Education
Graduate Certificate - MEDICAL OFFICE & UNIT CLERK
ABM COLLEGE
Calgary, AB12-2023
Bachelor of Science - Business Management
UNIVERSITY OF SAN JOSE RECOLLETOS
CEBU CITY PHILIPPINES10-2008
Skills
- Excellent communication
- Time management
- Multitasking Capability
- Problem-solving skills
- Call control
- Customer relations
- Professional demeanor
- Troubleshooting
- Office equipment proficiency
- Shipping and receiving
- Microsoft office
- Multi-line phone talent
- Understanding customer needs
- Calm and professional under pressure
- Multitasking and prioritization
- Goal setting
Certification
- Firt Aid Training
- OJT at Everitt Garden (An Optima Living Community )
St. Albert , Edmonton AB
November 2023- December 08, 2023
Affiliations
- Photography
- Love to go for a Joyride
- Blooging
- Research
Timeline
Lead Receptionist
Toyota North West
05.2023 - Current
Administrative Assistant
MAR INT DMCC
11.2021 - 09.2022
Administrative Officer
Gulf Petrochem FZC
03.2014 - 09.2021
Customer Service Representative
MAB FACILITIES MANAGEMENT
09.2010 - 04.2013
Graduate Certificate - MEDICAL OFFICE & UNIT CLERK
ABM COLLEGE
Bachelor of Science - Business Management
UNIVERSITY OF SAN JOSE RECOLLETOS
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