Loveroop Kaur
Brampton,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Lending Specialist
Fairstone Financial
08.2023 - 02.2024
- Educated clients on various lending products available, helping them make informed decisions that best suited their financial goals.
- Collaborated with underwriting team to ensure adherence to lending guidelines while maintaining client confidentiality throughout the process.
- Resolved customer complaints promptly and professionally, resulting in increased satisfaction rates among borrowers.
- Developed strong relationships with clients, fostering trust and loyalty to maintain a high retention rate of satisfied customers.
- Enhanced loan application approval rates by conducting thorough credit analyses and evaluating borrower''s financial status.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Assisted customers with completing loan applications and other paperwork.
- Helped college students obtain financial aid through loan programs.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
Financial Services Representative
Cash Money
10.2022 - 07.2023
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Medical Office Administrative Assistant
Medhealth Physiotherapy
09.2021 - 10.2022
- Managed inventory of therapy equipment, ensuring a clean and well-stocked environment for optimal patient care.
- Coordinated appointment schedules with patients and therapists alike, contributing to efficient clinic operations.
- Contributed to positive patient experiences by consistently providing friendly interactions and helpful assistance during their visits.
- Used to schedule appointments for doctor visits and procedures.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained payments from patients and scanned identification and insurance cards.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Engaged with family members of patients as needed, providing education on home exercises and strategies for continued progress outside the clinic setting.
- Enhanced office organization by maintaining meticulous medical records and ensuring timely filing of documents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Cashier Supervisor
Burrito Boyz
01.2018 - 09.2021
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Education
Dental Assisting Level 2 -
CADH
Mississauga, ON02.2025
Associate of Applied Science - Health Sciences
Mohawk College of Applied Arts And Technology
Hamilton, ON12.2019
Skills
- Appointment Scheduling
- Appointment Coordination
- Multi-Line Phone Systems
- File Maintenance
- Healthcare Billing Familiarity
- Patience and Empathy
- Customer Assistance
- Cash Management
- Relationship Building
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
volunteer
Enthusiastic about volunteering for dental assisting and office administration opportunities to contribute to oral health care and community well-being
Timeline
Lending Specialist
Fairstone Financial
08.2023 - 02.2024
Financial Services Representative
Cash Money
10.2022 - 07.2023
Medical Office Administrative Assistant
Medhealth Physiotherapy
09.2021 - 10.2022
Cashier Supervisor
Burrito Boyz
01.2018 - 09.2021
Dental Assisting Level 2 -
CADH
Associate of Applied Science - Health Sciences
Mohawk College of Applied Arts And Technology
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