Lovepreet Singh Sidhu
Brampton,ON
Summary
Dynamic Dispatch Supervisor with a proven track record at Charger Logistics, excelling in route planning and customer relations. Enhanced operational efficiency through effective scheduling and communication, significantly improving response times. Skilled in utilizing dispatch software and fostering teamwork, ensuring timely deliveries and high customer satisfaction.
Overview
3
3
years of professional experience
Work History
Dispatch Supervisor
Charger Logistics
11.2023 - Current
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
- Reduced response times with effective allocation of resources and prioritization of tasks.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Analyzed customer feedback and provided solutions to improve customer service.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Answered phone calls and responded to customer emails.
- Utilized customer feedback to improve customer service.
- Assisted in resolving customer complaints and grievances.
- Scheduled deliveries and pickups according to customer needs.
Dispatch Coordinator
Charger Logistics
11.2022 - 11.2023
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
- Responded to high volume of phone and email requests to provide logistics information.
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Implemented GPS tracking system, improving route accuracy and minimizing delivery times.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Improved response times by prioritizing urgent requests while maintaining attention to routine orders.
- Scheduled and organized delivery routes.
- Scheduled deliveries and pickups according to customer needs.
Education
BBA - Project Management
Yorkville University
Yorkville07.2022
Skills
- Attendance documentation
- Route planning
- Positive communication skills
- Proficiency in software (FM, CF, Excel, MS teams)
- Incident reporting
- Schedule checking and oversight
- Dispatcher monitoring
- Customer relations
- Work order management
- Service planning
- Communication equipment operation
- Coordinating urgent deliveries
Languages
English
Full Professional
Timeline
Dispatch Supervisor
Charger Logistics
11.2023 - Current
Dispatch Coordinator
Charger Logistics
11.2022 - 11.2023
BBA - Project Management
Yorkville University