Lovepreet Singh Cheema
Guelph,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Jio Mart
03.2022 - 11.2023
- Respond to customer inquiries and concerns via phone calls, emails, or chat platforms.
- Provide information about products, services, promotions, delivery schedules, and resolve any issues or complaints promptly and professionally.
- Assist customers with placing orders, tracking shipments, modifying orders, and processing returns or refunds as per company policies.
- Develop a thorough understanding of JioMart's product offerings and provide personalized recommendations to customers based on their preferences.
- Communicate effectively with customers, colleagues, and other departments within the organization.
- Identify and resolve customer issues and complaints in a timely and efficient manner.
- Utilize customer service software, CRM systems, and other tools to manage customer interactions and maintain accurate records of communication and feedback.
- Strive to exceed customer expectations, address customer feedback constructively, and foster positive relationships with customers.
- Work collaboratively with colleagues in customer service, logistics, sales, and other departments to ensure a cohesive approach to customer support and contribute to the overall success of JioMart's operations.
Warehouse Associate
Walmart
03.2023 - 12.2023
- Handling incoming shipments, verifying them against purchase orders, and storing items according to company policy.
- Picking, packing, and shipping orders accurately, ensuring products meet customer specifications.
- Organizing stocks, maintaining accurate inventory levels, and assisting with ordering as needed.
- Inspecting products for defects and damages, ensuring quality standards are met.
- Keeping the warehouse organized and clean, adhering to safety and hygiene regulations.
- Using warehouse equipment like forklifts, hand trucks, and pallet jacks to move heavy products.
- Assisting with customer inquiries, handling complaints, and ensuring a positive customer experience.
Education
Bachelor of Business Administration - Project Management
Yorkville University
Vaughan, ON07-2027
Advance Microsoft Skills - Computer Science
Divine Computer Centre
Kashipur , Uttarakhand 10-2023
GED -
IDP
DEHRADUN08.2023
High School Diploma -
Maria School
Jaspur , Uttarakhand 03-2023
Skills
- Customer Service
- Communication Skills
- Empathy and patience
- Problem Solving
- Product Knowledge
- Active Listening
- Time Management
- Adaptability
- Computer Skills
- Teamwork
- Merchandise Restocking
- Inventory Management
- Order Verification
- POS system operations
Timeline
Warehouse Associate
Walmart
03.2023 - 12.2023
Customer Service Representative
Jio Mart
03.2022 - 11.2023
Bachelor of Business Administration - Project Management
Yorkville University
Advance Microsoft Skills - Computer Science
Divine Computer Centre
GED -
IDP
High School Diploma -
Maria School
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