Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lovepreet Singh

Flin Flon

Summary

Highly analytical and adaptable professional with exceptional communication and teamwork skills. Demonstrated ability to quickly adapt to new environments and seamlessly integrate into diverse teams. Committed to driving team success and continuously enhancing professional skills. Recognized for fostering a positive attitude and unwavering dedication to continuous learning and personal growth.

Overview

6
6
years of professional experience

Work History

Auto Service and Parts Supervisor

Canadian Tire
07.2021 - Current
  • Use of COSTAR system to book appointments and preparing same or next day appointments
  • Ordering and Receiving special order parts
  • Answering calls and queries of the customers
  • Helping customers on the retail floor with their understanding and usage of the products
  • Supervising and conducting day to day activities in service center
  • Collaborating with staff to maximize the customer satisfaction, streamline procedures
  • Increased parts inventory efficiency by implementing an organized storage system and regular audits.
  • Optimized warehouse layout to maximize space utilization while maintaining safe working environment standards.
  • Reduced order processing times through streamlining workflow and optimizing team communication.
  • Enhanced customer satisfaction by providing prompt, accurate information on part availability and delivery timelines.
  • Improved interdepartmental communication by organizing regular meetings between parts and service teams, fostering better understanding of mutual objectives.
  • Assisted customers with special orders for hard-to-find or discontinued parts, leveraging strong relationships with vendors to source items quickly.
  • Maintained up-to-date knowledge of industry trends and product developments, enabling informed decision-making for inventory management.
  • Supervised and trained staff on product knowledge and customer service.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Educated staff on strategies for handling difficult customers and challenging situations.

Airport Customer Service Agent

Calm Air
10.2023 - 01.2025
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience..
  • Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
  • Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
  • Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
  • Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
  • Provided exceptional service at ticket counters, booking flights and processing payments securely.
  • Efficiently handled baggage claims, reuniting passengers with their belongings quickly and accurately.
  • Contributed to team success by sharing best practices learned through training sessions or past experiences with fellow agents.
  • Supported colleagues during peak hours by taking on additional tasks when needed.

Manager

Restaurant Masala Art
11.2020 - 05.2021
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements
  • Assigned tasks to associates to fit skill levels and maximize team performance
  • Facilitated month-end journal entries, account reconciliation and invoicing
  • Greeted and encouraged feedback from customers to implement in-store operational changes
  • Trained employees on additional job positions to maintain coverage of roles at all times
  • Inputted customer data into system, safeguarding financial and personal information to avoid breaches
  • Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions

Chef's Assistant

Tandoor Et Grill Restaurant
02.2020 - 11.2020
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences
  • Controlled portion sizes and garnishing for optimal cost controls
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members
  • Organized ingredients and restocked supplies to prepare for busy periods
  • Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines

Cashier Team Lead

Pizza Pizza
09.2019 - 02.2020
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding
  • Complied with cash handling procedures to meet regional cashier variance policy
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels
  • Trained new team members in cash register operation, stock procedures and customer service
  • Resolved issues with cash registers, card scanners and printers
  • Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers
  • Worked as a chief and delivery driver to fill the missing spots in the team

Education

Diploma - Business Administration

HERZING COLLEGE
MONTREAL
01-2021

Skills

  • Warranty administration
  • Physical inventory
  • Receiving procedures
  • Returns management
  • Ordering parts
  • Improving customer satisfaction
  • POS systems operations
  • Operations management
  • Coordinating paperwork
  • Multitasking and prioritizing
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Excellent communication
  • Adaptability and flexibility
  • Decision-making
  • Team building and motivation

Languages

English
Hindi
Punjabi

Timeline

Airport Customer Service Agent

Calm Air
10.2023 - 01.2025

Auto Service and Parts Supervisor

Canadian Tire
07.2021 - Current

Manager

Restaurant Masala Art
11.2020 - 05.2021

Chef's Assistant

Tandoor Et Grill Restaurant
02.2020 - 11.2020

Cashier Team Lead

Pizza Pizza
09.2019 - 02.2020

Diploma - Business Administration

HERZING COLLEGE

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Lovepreet Singh