Lovepreet Kaur Maan
Brampton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Kate Spade New York
10.2021 - Current
- Greeting customers.
- Providing accurate information to the customers about the product’s feature, pricing and after-sales services.
- Complete the daily sales targets.
- Organize inventory in the stockroom.
- Ensure racks are fully stocked.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Gap Factory Store
04.2020 - 07.2023
- Greeting customers.
- Assisted customers with finding suitable products, leading to higher sales revenue.
- Effectively balanced multiple responsibilities including cashiering duties handling cash registers during busy periods without compromising quality service delivery.
- Monitored customer feedback and made adjustments to improve service quality.
- Resolved customer complaints promptly, resulting in increased loyalty and repeat business.
- Handled returns and exchanges professionally, retaining customer trust while adhering to company guidelines.
- Tracked sales and service activities and prepared daily reports for management review and analysis
- Attended to customer complaints and processed product return or replacement requests.
- Distributed information to in-store guests and answered questions to serve needs and drive sales.
- Managed inventory levels accurately, minimizing stockouts and ensuring product availability for customers.
- Demonstrated excellent product knowledge by staying up-to-date on industry trends and new arrivals in-store.
- Trained new employees on store procedures and systems, contributing to the development of a high-performing team.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
Education
Diploma in Early Childhood Education - Early Childhood Care And Education
Northern College
Scarborough 02.2020
Bachelor of Science - Nursing
Adesh College of Nursing
Shri Muktsar Sahib, Punjab, India07.2016
High School Diploma -
Gandhi Memorial College
Kotkapura , Punjab, India04.2012
GED -
Ashoka Model Senior Secondary School
Kotkapura, Punjab, India 03.2010
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Data Entry
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Payment Processing
- Client Relations
- Microsoft Outlook
- Scheduling
- Product Knowledge
- Order Processing
- Team Development
- Documentation
- Administrative Support
- Microsoft Office Suite
- Staff Training
- Prioritization
- Product Sales
- Sales expertise
- Stock management
- Retail store support
- Warehousing functions
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Customer Service Representative
Kate Spade New York
10.2021 - Current
Customer Service Representative
Gap Factory Store
04.2020 - 07.2023
Diploma in Early Childhood Education - Early Childhood Care And Education
Northern College
Bachelor of Science - Nursing
Adesh College of Nursing
High School Diploma -
Gandhi Memorial College
GED -
Ashoka Model Senior Secondary School
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