Yashika Sharma
Brampton,ON
Summary
A demonstrated history of meeting customer expectations and maintaining high levels of customer satisfaction. Capable of handling a wide range of customer inquiries in a professional and efficient manner while actively listening, determining needs, and providing accurate and timely information.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Business to Consumer Associate
DSV Sephora Warehouse
Brampton, ON
10.2023 - Current
- Unloaded and inspected incoming shipments for accuracy and quality, ensuring all items were in proper condition and matched purchase orders
- Recorded and tracked inventory using warehouse management systems (WMS), updating stock levels and ensuring proper storage of products
- Coordinated outbound shipments, ensuring that orders were packed, labeled, and shipped accurately
- Completed all necessary shipping and receiving paperwork, including bills of lading, inventory logs, and shipping manifests
- Managed stock rotation, ensuring that older stock was used or shipped first (FIFO - First In, First Out) to prevent product expiration or damage
- Resolved any discrepancies in shipment quantities, product damages, or labeling errors by working closely with the team and vendors
- Maintained safety and compliance standards in accordance with company policies, OSHA regulations, and any specific requirements related to the handling of beauty products
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
Customer Service Representative
Urban Planet
Brampton, Ontario
01.2023 - 12.2023
- Delivered exceptional service by addressing customer needs, resolving issues, and ensuring a positive shopping experience
- Assisted with purchase decisions, met sales goals, and upsold complementary items and promotions
- Resolved customer complaints and handled returns/exchanges effectively while maintaining satisfaction
- Communicated clearly with customers and team members, offering solutions in a friendly and professional manner
- Managed multiple tasks, including customer service, transactions, and store maintenance in a fast-paced environment
- Operated cash registers, processed payments accurately, and ensured secure financial transactions
- Worked with colleagues to meet store targets, ensure stock replenishment, and improve customer service
- Assisted in maintaining a clean, organized store and helped with product displays to enhance the shopping environment
- Adjusted to changing customer demands, promotions, and store needs in a dynamic retail setting
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Material Handler
Yusen Logistics
Brampton, Ontario
09.2022 - 10.2023
- Received, stored, and organized materials, ensuring accurate inventory records
- Loaded/unloaded shipments, verified product quantities, and inspected materials for quality
- Prepared and packed orders for shipment, ensuring timely and accurate deliveries
- Monitored stock levels and restocked materials as needed to meet production demands
- Operated forklifts and pallet jacks to move materials safely within the warehouse
- Followed safety protocols and maintained a clean, organized work environment
- Recorded incoming and outgoing shipments and updated inventory systems
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
Education
Global Business Management Graduate Program -
TriOS College Business Technology And Healthcare
Brampton, ONBachelor of Commerce - undefined
Panjabi University
Skills
- Service Excellence
- Effective Communication
- First Aid Certification
- Advanced Skills in MS Office Applications
- Skilled in Software Utilization
- Prioritization and Time Management
- Detail-Oriented Data Management
Certification
Certified Business Analysis Professional (CBAP) - International Institute of Business Analysis.
Timeline
Business to Consumer Associate
DSV Sephora Warehouse
10.2023 - Current
Customer Service Representative
Urban Planet
01.2023 - 12.2023
Material Handler
Yusen Logistics
09.2022 - 10.2023
Bachelor of Commerce - undefined
Panjabi University
Global Business Management Graduate Program -
TriOS College Business Technology And Healthcare
Similar Profiles
Arshdeep SinghArshdeep Singh
Warehouse Employee at Sephora DSVWarehouse Employee at Sephora DSV
Jeevanjot Kaur GillJeevanjot Kaur Gill
Shipping and Receiving Clerk at DSV SEPHORAShipping and Receiving Clerk at DSV SEPHORA
Jasleen KaurJasleen Kaur
Warehouse Associate- Packer at Sephora (DSV)Warehouse Associate- Packer at Sephora (DSV)