Malkeet Singh
Vancouver,BC
Summary
Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees. Seasoned District Manager with experience directing company assets and developing team members. Forward-thinking when coaching and cross-training employees for future growth. Successful track record overhauling operations to improve profitability and reduce staff turnover.
Overview
8
8
years of professional experience
Work History
District Manager
Jump+ Apple Premium Partner
Vancouver
2024.01 - Current
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Identified opportunities for process improvement across multiple locations within the district.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
Store Manager
Jump+ Apple Premium Partner
Vancouver , BC
2023.01 - 2024.01
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
Assistant Store Manager
Jump+ Apple Premium Retailer
Vancouver , BC
2021.05 - 2022.12
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Coordinated with vendors to secure product availability at competitive prices.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Organized weekly meetings with department heads to review progress on key objectives.
Assistant Store Manager
Shoppers Drug Mart
Vancouver , BC
2019.01 - 2021.05
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Organized weekly meetings with department heads to review progress on key objectives.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Store Manager
Telus Communications
Vancouver , BC
2017.01 - 2018.12
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Set the Activation Targets for employees and encourage plus motivate achieve those targets.
- Dealing with corporate customers and building corporate clientele.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Test Centre Manager
Prometric
Vancouver , BC
2016.02 - 2017.12
- Ensuring that the test is delivered in a timely manner, including equipment and software checks, and confirming that all members of the test centre personnel are readily available.
- Overseeing all procedures to ensure that the test is delivered in a timely manner; and
- Understanding the responsibilities of a Paragon Test Day Technician ("Technician") and Paragon Invigilator and be available to fulfill these roles when required.
- Keeping a check on all members of the test center personnel to ensure that responsibilities are appropriately fulfilled, and follow policies and procedures as established by Paragon which include, but are not limited, to:
- Receiving the test day documents from the Test Centre Administrator;
- Ensuring that the test room and stations are ready for delivery.
- Ensuring that the check-in process starts in a timely manner and that all procedures are appropriately followed.
- Resolving and documenting issues as they arise by liaising with the Test Centre Administrator as required and fulfilling all reporting and documentation requirements as outlined by Paragon.
- Ensuring that tests are uploaded, and that all equipment is securely stored following test completion.
Education
Associate of Science -
British Columbia Institute of Technology
Burnaby, BCSkills
- Territory Management
- Business Development
- Operations Oversight
- Leadership Development
- Staff Recruiting
- Workforce Development
- Staff Management
- Customer Service
- Sales Orientation
- Client Relationship Building
Timeline
District Manager
Jump+ Apple Premium Partner
2024.01 - Current
Store Manager
Jump+ Apple Premium Partner
2023.01 - 2024.01
Assistant Store Manager
Jump+ Apple Premium Retailer
2021.05 - 2022.12
Assistant Store Manager
Shoppers Drug Mart
2019.01 - 2021.05
Store Manager
Telus Communications
2017.01 - 2018.12
Test Centre Manager
Prometric
2016.02 - 2017.12
Associate of Science -
British Columbia Institute of Technology
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